Eft Administrator I Jobs

Job Details
Level
Entry
Job Location
Team United HQ - St. Joseph, MI
Remote Type
Fully Remote
Position Type
Full Time
Education Level
Associates Degree
Travel Percentage
Negligible
Job Shift
Day
Job Category
Admin - Clerical
Description
United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, and Ohio. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visit .
General Summary (What Is Done And Why)
The Electronic Funds Transfer (EFT) Administrator I is responsible for processing electronic fund transfers in accordance with Federal, NACHA and Credit Union regulations in an effective and timely manner to increase member satisfaction while maintaining a strict control environment. This includes the areas of Wire transfers, Share Draft, ACH and Bill Pay processing. This position has the ability to move to EFT Administrator II upon earning NACHA’s Accredited ACH Professional certification and taking on additional ACH related tasks listed in the EFT Administrator II position description. This position is also responsible for the professional and effective communication with all Credit Unions members and staff.
Essential Functions and responsibilities (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Review, approve, log, and send to scanning all valid business funds transfer wire agreements for non-Treasury business accounts.
• Balance the daily share draft report ensuring all items were processed and posted to member accounts or returned to Alloya CU. Review the in clearing GL is balanced daily.
• Review various ACH related reports, including incoming files for IRS tax refunds and other ACH reports.
• Minimize Bill Pay losses by closely monitoring member funding accounts in default of past bill payments. Proactively collect and process past due bill payments to protect the Credit Union from loss. Work with Marketing, Compliance and other internal department to roll out important Bill Pay member communication.
• Work with MSC management to setup, maintain, and train MSA staff in Bill Pay’s Customer Service Tool.
• Responsible for processing of Treasury members ACH origination files submitted via the business online banking platform. Ensure large volume and high dollar origination files, and credit union’s member originated external transfers via online banking and other essential ACH origination files are processed timely and accurately and submitted to the Federal Reserve in conjunction with transmission cutoff times.
• Regularly review and respond to SWIFT messaging regarding member international wires.
• Ensures daily processing of in clearing share drafts. Processes include downloading the share draft file to review and process any viable exception items; review and communicate share draft anomalies such as fraudulent, fictitious and altered images to other internal departments for further investigation and resolution in adherence with all internally prescribed timelines.
• Maintain a working knowledge of all Credit Union products and services. (5%)
• Review and process late check returns and encoding error adjustments on member accounts. Verify that proper documentation is in place for late returns such as stolen and altered checks. Post the appropriate debit or credit received from Alloya for the return or adjustment to ensure the returns clearing GL is balanced.
• Review all domestic, international and internal CU recurring wire transfer requests for completeness and accuracy and communicate discrepancies as appropriate.
• Provide support and process information to branch managers, business staff and members for all EFT products/services. (10%)
• Process Wire transactions (20%)
• Process ancillary product files for the Member Service Center, Collections, Indirect, Accounting, and HR payroll in a timely manner.
• Process ACH transactions (20%)
• Daily monitor the Closed Checking accounts, Collections Aging, and Blocked User Accounts reports to prevent credit union loss and maintain excellent level of member service. Communicate regularly with the e-Commerce department and Bill Pay vendor to identify, mitigate and communicate bill payment issues to other internal departments. Be the point person to work internally with frontline staff to resolve member bill pay issues in an efficient and effective manner.
• Responsible for processing wire transfer activity including incoming or outgoing Domestic and International wire transfers. Verifies and reviews incoming and/or outgoing wire transfers to ensure the authenticity of member authorization and/or approvals. Ensures the appropriate member accounts are debited/ credited accurately and within prescribed timelines. Review and identify GL accounts to ensure continued balancing and correct errors as appropriate.
• Responsible for strict adherence to OFAC and BSA compliance requirements for all wire transfers. Identifies potential red flags, reports fraud cases and provides investigative assistance to Fraud and Risk & Compliance departments.
• Evaluate departmental processes and procedures and recommend improvements. (5%)
• Provide Support for Bill Pay transactions (20%)
• Process outgoing MoneyGram transactions when received.
• Process Share Draft transactions (20%)
• Responsible for reviewing and processing emergency ACH file requests from Business Online Banking members for reversals, Same Day ACH files, and connection related issues. Ensure that proper documentation is in place for the request and that files are only received via secure methods.
• Review ACH origination related forms for accuracy and completeness. Process origination related forms, including new, alter, and cancelation forms as needed.

Qualifications
Education (Minimum education required to perform the duties of this position)

• Associate’s degree in a business related field or one year of related work experience required.

Experience (Minimum experience required to perform the duties of this position)
In Addition To The Education Requirement

• One year experience in a financial institution required.
• Experience with ACH preferred.

KNOWLEDGE, SKILLS AND ABILITIES (Minimum experience, technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Resourcefulness in gathering information.
• Effectively work in a deadline-oriented environment.
• Accuracy in compiling data with attention to details.
• Demonstrated skills in team processes.
• Demonstrated proficiency in account or cash balancing.
• Initiative in the area of creating, planning and completing projects.
• Proficiency in the use of Excel and costing software.
• Demonstrated skills in analysis and reporting.
• Ability to meet deadlines and changing corporate priorities.
• Exhibit positive behavior with all staff and vendors.
• Excellent communication/listening skills.
• Demonstrated attention to details and skills in prioritizing and organization of work.

Required Competencies

• Customer Focus
• Interpersonal Savvy
• Drive for Results
• Dealing with Ambiguity
• Problem Solving
• Time Management
• Demonstrates Courage
• Self-Development
• Integrity & Trust

Tools and Equipment Used

• Software applications including Word, email, spreadsheet and Internet use.
• All available computer software and hardware as needed.
• All available general office equipment as needed.

WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact)

• Daily, personal/written/phone contact with vendors and technical support centers.
• Daily, personal/written/phone contact with Credit Union Senior Management Team.
• Daily, personal/written/phone contact with Credit Union Support Management group.
• Daily, personal/written/phone contact with Credit Union staff.

PHYSICAL DEMANDS (Physical effort generally associated with this position)
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed printouts and computer screens. Work may include occasional pushing, pulling or carrying objects weighing up to 20 pounds such as files, documents and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard and 10-key adding machine at a high skilled level. Deadlines, problem solving for other departments and workloads during month-end with pressure to achieve department goals may cause increased stress levels.
WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)
Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is usually eight hours; however, month-end may require some overtime to meet deadlines.