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Director Of Service Delivery Jobs

Director Of Agile Delivery
By Credit Acceptance At , Remote
10+ years of experience in project/program management roles (using Agile and traditional methods)
Experience working in both product management and product development, preferably in an agile environment
Driving transformation across company in new agile way of working, partnering with change management
Bring ideas from professional facilitation, coaching, conflict management, and mediation to help the team become a high-performance team
This position will work from home. Occasional planned travel to an office location may be required
Bachelor’s Degree or equivalent work experience
Director Of Delivery Jobs
By Icreon At New York, NY, United States
Proven experience in software development methodologies, principles, procedures, software management, Project Management, DevOps, Agile Practices, and support tools and services.
Degree in Computer Science or equivalent - information technology, management information systems, software engineering, and networking.
Minimum 15 years experience, out of which there is a minimum of 5 year’s experience managing global delivery teams.
Experience working with mid to enterprise-grade project
Have experienced at least one end-to-end implementation from conception to production release
Basic knowledge of cloud-native technologies, primarily in AWS and Azure.
Global It Service Delivery Director
By JMR Global Limited At United States
Demonstrable supplier / vendor management and SLA reporting skills
To succeed in this role, it is essential that you have the following skills and experience:
Strong communication, reporting and decision-making skills – ability to balance conflicting interests and prioritize effectively.
Excellent English language skills – written and spoken
Strong ITIL knowledge & best practises
Experience in working in a multi-site, cross continental organisation

Are you an experienced leader looking for an opportunity to make an impact? We are looking for a Director of Service Delivery to join our team and lead our customer service initiatives. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer service teams, developing customer service policies, and monitoring customer service performance. If you are a motivated leader with a passion for customer service, this is the perfect opportunity for you!

Overview:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction. The Director of Service Delivery will be responsible for overseeing the day-to-day operations of the service delivery team, including managing staff, developing and implementing service delivery processes, and ensuring that customer service standards are met. The Director of Service Delivery will also be responsible for developing and maintaining relationships with customers, resolving customer issues, and ensuring customer satisfaction.

What is Director Of Service Delivery Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Experience?

• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Responsibilities?

• Lead the service delivery team and ensure that services are delivered in a timely, efficient, and cost-effective manner
• Develop and implement service delivery strategies
• Manage customer relationships and ensure customer satisfaction
• Oversee the day-to-day operations of the service delivery team
• Develop and maintain relationships with customers