Director Of Inbound Call Center Jobs in Indiana

Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management; preferred

Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications

Am I Able to Work from Home?

Certificate in medical terminology; highly preferred

Must pass annual competency exams as required

Identifies the patient within the Eskenazi Health network

Experience leading Call Center Managers and Team Leads within digital health.

Manage and mentor Patient Care Team Managers and Leads in CoE

Lead Patient Care Team, ensuring exceptional patient experiences.

Proven experience managing growth in scale, costs and refining the delivery of Center of Excellence teams.

Proven experience managing large, distributed teams in a fast-paced, complex environment.

Develop scalable infrastructure for patient care delivery, refining operating models, processes, and metrics.