Director Of Inbound Call Center Jobs in Arkansas

This is a Full-Time Remote Position.

Experienced Inbound Call Center Representative

You need to have your own equipment with two monitors, a webcam, and a headset.

Must reside within the US and must be okay with working Pacific Hrs.

Spanish Speaking is a plus!

Handle inbound and outbound (call-backs) customer calls with professionalism, empathy, and efficiency.

5+ years of previous Call Center/Customer Service Management experience

Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs

Bachelor's degree of Business Administration or equivalent education training and experience

Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)

Must have experience managing a team of over 300+ personnel.

Proven working experience with call center systems