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Director Of Customer Success And Support Jobs

Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Technical Support And Customer Success
By CommBox At United States
Account Management: Proactively engage with existing customers to understand their goals and challenges, providing tailored solutions to drive customer success.
Customer Assistance: Provide timely and effective technical support to customers via various channels, including email, phone, chat, and remote assistance.
Product Knowledge: Stay up-to-date with product updates, features, and enhancements to provide accurate and relevant assistance to customers.
Bachelor's degree in a related field or equivalent work experience.
Proven experience in technical support, customer service, or a related role.
Excellent communication and interpersonal skills, both written and verbal.
Director Customer Support Jobs
By Viirtue, Inc. At St Petersburg, FL, United States

Job Description Job Listing: Support Director at Viirtue Inc. Are You the Nerdy, Fun-loving Leader We've Been Searching For? About Viirtue Inc. We're the venture backed pioneers of a proprietary ...

Head Of Customer Success And Support
By TaxCloud At Connecticut, United States
Experience in the ecommerce space
Develop and execute customer success strategies that drive customer satisfaction and retention
Lead and mentor a small team of transactional customer support professionals
Collaborate with cross-functional teams to identify opportunities for growth and customer success
Establish and maintain relationships with key customers to ensure their success
Analyze customer feedback and data to identify areas for improvement and proactively address customer concerns
Director Of Customer Support
By Lexipol At Frisco, TX, United States
Team Development and Management (30%)
Requirements: To be considered for this role, you will have this experience:
· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.
· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.
· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.
· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.
Director Customer Support Jobs
By Swooped At United States
Understand intrinsically the need to be customer-focused and be constantly challenging how we can improve customer experience
10+ years of experience in customer support of enterprise products, with a significant focus on distributed systems
Strong experience with public cloud providers
Experience working with and administering/customizing Zendesk
Experience supporting a SaaS platform
Experience supporting a streaming platform and/or Apache Kafka
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Director Of Customer Success And Operations
By Amico Lane At Washington DC-Baltimore Area, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Director Of Customer Success
By The Juice At Indianapolis, IN, United States
Lead a world-class team - hire, grow, and develop our team of customer success managers
Bachelor's degree or relevant experience in business, communication, marketing, or related field.
Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
Director Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Regional Director Of Customer Success
By Vangst At Denver, CO, United States
QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES
This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.
Define contacts – managers, Directors, Department, or customer leads or managers.
Define what business we need to be concerned with and how this partnership benefits the company
Field in-person training should be focused on education and adoption utilizing real-world scenarios.
Excellent verbal and written communication skills
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...

Director Of Customer Success
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of product realization, providing outstanding customer experience
10+ years of experience in Customer Success or similar management roles
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Responsible for ensuring all quality and regulatory procedure and requirements are followed by all
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R