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Director Of Customer Operations Jobs

Director Customer Operations Jobs
By Amico Lane At Washington, DC, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Senior Director, Customer Operations
By Sony Electronics At , , Ca $206,000 - $220,000 a year
Your qualifications and experience should include:
Coordinate across other Sony business units on technical and process collaborations needed to best enable a “One Sony” experience
15+ years of extensive experiences in managing virtual and/or in-home operational customer service teams preferably in technology, software and/or telecommunications industries.
Experience running call center operations and implementing AI first customer support workflows that enable customer self-service with minimal escalation.
Self-starter with a growth mindset who is equal parts doer and teacher with passion for enabling world-class customer experiences
Adaptability to changing requirements and the ability to be deeply creative while providing operational rigor a must
Director Customer Operations Jobs
By Performive At Fort Lauderdale, FL, United States
At least 8 years of extensive experience in customer operations or customer experience management within a Global IT Managed Service Provider.
Exhibit typical people management attributes such as coaching, providing feedback, and promoting professional growth and development.
Collaborate with the sales and account management teams to identify opportunities for upselling and cross-selling on a global scale.
Spearhead customer experience strategies to elevate satisfaction levels and ensure Performive remains the preferred MSP partner for our global clientele.
Demonstrate in-depth knowledge and proficiency in MSP technologies, including VMware vSphere, vSAN, and enterprise storage infrastructure like NetApp SAN.
Supporting Customers with Limited IT Knowledge:
Senior Director, Customer Operations
By Sony At Massachusetts, United States
Your qualifications and experience should include:
Coordinate across other Sony business units on technical and process collaborations needed to best enable a “One Sony” experience 
15+ years of extensive experiences in managing virtual and/or in-home operational customer service teams preferably in technology, software and/or telecommunications industries.
Experience running call center operations and implementing AI first customer support workflows that enable customer self-service with minimal escalation.
Self-starter with a growth mindset who is equal parts doer and teacher with passion for enabling world-class customer experiences
Adaptability to changing requirements and the ability to be deeply creative while providing operational rigor a must
Manager Of Customer Services Operations
By Futura Energy Group At Allentown, PA, United States
Five years of accounting experience with extensive knowledge of GAAP and financial reporting requirements.
Minimum 5 years’ experience in a workforce management role working with multiple contact types (calls, email, chat, outbound/dialer) or relevant experience.
Prior workforce management lead or supervisory experience with at least 3 years of supervisory experience.
Proven experience in utilizing an industry-recognized application for performing forecasting and other workforce management functions (IEX, Aspect, etc.).
Experience with IVR Management and alternative channels.
Superior interpersonal skills and ability to effectively present complex information to front line employees, contact center management, and senior executives.
Director Of Customer Operations
By Nteligen At Columbia, MD, United States

Do you have experience with C++ programming? Are you interested in learning Go and Rust? Nteligen will provide training. You can also keep your clearance and take advantage of a hybrid work ...

Director Customer Operations Jobs
By Vangst At Colorado, United States
· Manage processes related to product support case load
This individual will demonstrate experience with support tools like Dialpad, Intercom, and other VoIP systems
· Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
Oversee Implementation, Customer Success, and Product Support for a team of approx 12 with 3 direct reports
· Create processes, procedures, and tactics to help reduce customer churn.
· Create and participate in webinars that deliver business value.
Director ,Operations And Customer Quality Engineer
By Applied Materials At , Austin, 78724, Tx $160,000 - $220,000 a year
Develop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.
Establish roles and responsibilities to achieve in manufacturing line and customer support.
Selects, evaluates and manages employees to ensure the efficient operations of the function.
Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
Responsible for meeting customer expectations in product quality, responsiveness and services.
Ensures that all interactions with customers are done in a professional and timely manner.
Director Of Customer Operations, Enterprise
By Scale AI At San Francisco, CA, United States
Execute exploratory international expansion of management and leadership within the team to new countries.
7+ experience in customer support, operations, or manufacturing, preferably at a technology driven company
Ideally you’ll have the following or equivalent experience:
Prior ownership of attainment of commercial goals set around SLAs, consumption revenue, and costs for Enterprise AI projects
Prior ownership of product deployment, operator training and continuous improvement initiatives within operations, manufacturing, or customer support
Strong technical background in software development or applications
Director Customer Operations Jobs
By Magnify At Richmond, VA, United States
Serve as a mentor by providing coaching, career development, and inter-departmental relationship management for the team.
Assure appropriate resource deployment utilizing a call management system and automated scheduling software.
Respond to client requests and make presentations to internal and external management teams.
Bachelor's degree in related field or combination of relevant education and work experience.
Five (5) years of experience in a high-volume customer-focused environment.
Achieve all established statistical service standards.
Director Of Customer Service And Operations
By Foothill Transit At , West Covina, 91790, Ca $116,840 - $201,547 a year
Demonstrated experience with personnel and program management
Working knowledge of Microsoft Word, Excel and Outlook programs
Excellent oral and written communication skills
Strong analytical and organizational skills
Ability to learn quickly and ensure compliance with complex programmatic requirement
Must have excellent customer service skills
Director Of Customer Support
By Merit At United States
8+ years of experience of overall management experience in the tech space
6+ years experience in multiple industries; Customer Support, Customer Success Management, Account Management, and/or Sales Support
Lead and manage the Customer Support team in meeting Customer Experience goals and continuous professional development
Be an expert on best practices and change management
Help us establish our reputation as a company that offers excellent customer experience
Excellent communication skills, both written and verbal. Adept at communicating benefits and managing conflict where it arises

Are you a customer-focused leader looking to make an impact? We are looking for a Director of Customer Operations to join our team and help us provide exceptional customer service. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview:

The Director of Customer Operations is responsible for leading the customer service team and ensuring that customer service operations are running smoothly and efficiently. This position is responsible for developing and implementing strategies to improve customer service, managing customer service staff, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Customer Operations is responsible for leading the customer service team and ensuring that customer service operations are running smoothly and efficiently. This position is responsible for developing and implementing strategies to improve customer service, managing customer service staff, and ensuring customer satisfaction. The Director of Customer Operations will be responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to customer service staff. The Director of Customer Operations will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and ensuring customer satisfaction.

What is Director Of Customer Operations Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to lead and motivate a team
• Ability to manage multiple projects and tasks
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting

What is Director Of Customer Operations Job Qualifications?

• Bachelor’s degree in business, management, or a related field
• 5+ years of customer service experience
• 3+ years of management experience
• Proven track record of successful customer service operations

What is Director Of Customer Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting

What is Director Of Customer Operations Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Proven track record of successful customer service operations

What is Director Of Customer Operations Job Responsibilities?

• Develop and implement customer service policies and procedures
• Monitor customer service performance and provide feedback and coaching
• Develop and maintain relationships with customers
• Resolve customer complaints and ensure customer satisfaction
• Lead and motivate customer service staff
• Manage multiple projects and tasks
• Develop and implement strategies to improve customer service