Director Customer Experience Center Jobs in New York

* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.

* Defining and optimizing customer experience lifecycle, owning end-to-end order management.

* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.

* Working with sales management to align strategies, coverage plans, and account dynamics.

* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.

* Managing Product Number Codes and Price Lists.

Stay up-to-date on industry trends, and best practices in customer experience

Proven professional with 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment

Outstanding facilitation, brainstorming and collaboration skills

Skilled in providing purposeful leadership and clear sense of direction to cross-functional and virtual teams in a scaling environment

Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills

Director of Customer Experience, Americas

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Prior supervisor experience and strong leadership skills.

In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.

6+ years’ experience in directing events, brand experience and retail marketing programs.

Our Competencies for All People Managers

Americans With Disabilities Act (ADA)

Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.

Experience in order processing/management and informed as to how technology can improve such processing

A seasoned CX leader, experienced with growing an efficient organization that both answers customer inquiries and processes customer orders

An empathic, growth-oriented manager who coaches their team to execute successfully against a roadmap they set

Extensive knowledge of how best to partner with offshore outsourced CX teams

5-7 years experience in customer service and/or operations at a high growth company

You will build out sustainable training programs to most effectively scale our CX organization across both internal and outsourced teams