Director Customer Experience Center Jobs in Arkansas

We Offer The Following Benefits And Perks

Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.

Act as a champion for the seller and buyer experience.

Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.

Protect and grow our core customer experience and brand loyalty metrics.

Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.

Assists in the development and management of a multi-million-dollar department budget.

Ability to implement and execute execution (time management, multi-tasking, organizing projects and people).

Builds and leads a team of experts in customer experience with a focus on customer delight.

Manages third party relationships with vendors and approves department invoices to ensure seamless integration of platforms.

Drafts, implements, and executes policies and procedures to facilitate a quality customer experience.

Leads new projects based on organizational goals in conjunction with project managers.

A bachelor’s degree and 3-5 years’ experience in project or program management.

Assist with management of change requests including prioritization, impact assessment, documentation, and implementation as required.

Demonstrate strong communication and decision-making skills with the ability to lead and manage integrated initiatives.

Manage projects and requests in support of the voice of the customer and digital transformation initiatives.

Strengthen relationships between internal stakeholders and develop in-depth knowledge of our tools and support model for each.

Demonstrated experience as an informal leader with a track record of initiating, leading, and managing complex initiatives.

Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .

Create programs that would enhance experience for CEC internally and ownership experience.

3-5 year’s experience within the automotive OEM industry

1-2 year’s experience in contact center of managing Roadside Assistance

Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.

Strong written and oral communication, interpersonal, and presentation skills required

Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience

Drive consistency and coordination in client experience, across partners, products and geographies

Advise and support CX Advocates / project managers during execution

5 - 10 years’ of related work experience in customer experience, customer success

5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

5+ years experience in a customer facing managerial role

Experience with customer onboarding/implementation for a B2B SaaS environment

Experience building and scaling processes in a startup environment

Experience running a cross-functional team

Education Stipend towards professional development

Education Stipend towards your professional development

7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field

Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management

Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.

Experience in the field of education, school / district leadership, educational publishing / technology

Bachelor’s Degree in business administration, finance, or related field

Experience with leading and training team members on new processes

Strong leadership and people management skills, with experience in recruiting, hiring, and nurturing top talent

Lead and own the overall Customer Experience & Support organization, ensuring exceptional support for our growing customer base

Manage support relationships with corporate partners as needed

At least 10 years of experience in customer experience/support roles, with a minimum of 5 years in a senior leadership position

Demonstrated success in scaling customer experience organizations, preferably in the technology or financial services industries

Experience working cross-departmentally to drive user-focused initiatives