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Customer Technical Support Representative 3 Jobs in Utah

Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Washington, DC, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Technical Support Representative Jobs
By CVS Health At , Smithfield, Ri $17.00 - $27.90 an hour
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications
Document problems, complete problem tickets, and request information in the support tools
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
Technical Support Representative Jobs
By Brivo At Provo, UT, United States
Record customer interactions and resolutions in case management system
3+ years of experience in technical support call center supporting hardware/firmware and UI applications
Previous call center experience in technical environment required
Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
Strong verbal and written communication skills
Formal technical (IT or Electronic Security) certifications or training preferred

Are you looking for a challenging and rewarding role as a Customer Technical Support Representative? We are looking for an experienced and passionate individual to join our team and provide world-class technical support to our customers. If you have a knack for problem-solving and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview Customer Technical Support Representative 3 is a customer service professional who provides technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers understand how to use products and services. They must have excellent customer service skills, be able to think on their feet, and be able to work independently. Detailed Job Description Customer Technical Support Representative 3 is responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and help customers understand how to use products and services. They must have excellent customer service skills, be able to think on their feet, and be able to work independently. They must be able to handle customer inquiries in a professional and courteous manner. They must be able to provide accurate and timely responses to customer inquiries. They must be able to work with customers to resolve their technical issues. Job Skills Required
• Excellent customer service skills
• Ability to think on their feet
• Ability to work independently
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to explain technical concepts to customers
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to provide accurate and timely responses to customer inquiries
• Ability to work with customers to resolve their technical issues
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of customer service software, such as CRM systems
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of customer service software, such as CRM systems
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in customer service or technical support
Job Responsibilities
• Troubleshoot customer issues
• Provide technical advice
• Help customers understand how to use products and services
• Handle customer inquiries in a professional and courteous manner
• Provide accurate and timely responses to customer inquiries
• Work with customers to resolve their technical issues
• Follow up with customers to ensure their satisfaction