Customer Support Trainee Jobs in Ohio , Employment

Are you looking for an exciting opportunity to learn and grow in the customer service industry? We are looking for a Customer Support Trainee to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions. If you have a passion for helping others and a desire to learn and grow in the customer service industry, this could be the perfect job for you!

Overview Customer Support Trainee is responsible for providing customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. Detailed Job Description The Customer Support Trainee is responsible for providing customer service and technical support to customers. This includes responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. The Trainee must be able to communicate effectively with customers and have a strong understanding of customer service principles. The Trainee will also be responsible for providing training to new customer service representatives and helping to develop customer service policies and procedures. Job Skills Required

• Excellent customer service and communication skills

• Ability to troubleshoot customer issues

• Knowledge of customer service principles

• Ability to work independently and as part of a team

• Knowledge of computer systems and software

• Ability to multitask and prioritize tasks

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience preferred

• Knowledge of customer service principles

• Knowledge of computer systems and software

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Excellent customer service and communication skills

Job Knowledge

• Knowledge of customer service principles

• Knowledge of computer systems and software

• Knowledge of customer service policies and procedures

Job Experience

• Previous customer service experience preferred

• Previous training experience preferred

Job Responsibilities

• Respond to customer inquiries and provide solutions to customer problems

• Troubleshoot customer issues

• Provide training to new customer service representatives

• Develop customer service policies and procedures

• Maintain customer service records

• Monitor customer service performance

• Assist with customer service initiatives