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Customer Support Supervisor Jobs in New Jersey

Customer Operations Supervisor Jobs
By PSEG At Hackensack, NJ, United States
Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls.
Broad knowledge of business and technical aspects of the job, including financial and cost management.
Set priorities for the team to ensure effective workload management.
Demonstrated ability to effectively interact with management, colleagues and customers.
Maintain staff levels/requirements to best meet business needs.
BS/BA degree or in lieu of a degree a minimum of 6 years' Utility experience.

Are you looking for an opportunity to lead a team of customer service professionals and make a real difference in customer satisfaction? We are looking for a Customer Support Supervisor to join our team and help us provide exceptional customer service. If you have a passion for customer service and enjoy leading a team, this could be the perfect job for you!

Customer Support Supervisor Job Skills:

• Excellent customer service skills
• Ability to communicate effectively with customers, colleagues, and management
• Ability to handle difficult customer situations
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service software and databases
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
• Knowledge of call center telephony and technology

What is Customer Support Supervisor Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Excellent problem-solving and decision-making skills
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

What is Customer Support Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and databases
• Knowledge of relevant products and services
• Knowledge of applicable laws and regulations
• Knowledge of call center telephony and technology

What is Customer Support Supervisor Job Experience?

• At least