Customer Support Seasonal Jobs

Experience using and updating a Knowledge Management System

Experience using a CRM system or similar tool to manage customer interactions.

Write at least ten informative and accurate weekly knowledge base articles to help customers solve their problems.

Sees tasks through to completion and offers support as needed

Previous experience in customer support, preferably in a SaaS company.

Ability to manage multiple tasks and priorities in a fast-paced environment.

● Easily identify opportunities to educate our customers and provide a personalized and exceptional experience

● Experience using systems such as Salesforce Service Cloud, Freshdesk, and/or Zendesk

● Experience using phone systems such as Natterbox, GotoConnect, Freshcaller, Five9, etc.

● Knowledge of Google Suite and/or Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

● Strong customer service skills - empathetic, responsive, patient, and conscientious.

○ Work independently in a remote environment.

Provides day-to-day supervision and support to sales staff in the performance of their job duties and responsibilities.

Proficiency in the use of Windows, Excel, Microsoft Office programs, and any contact management software programs.

Consistently adapt and evolve to enhance the customer experience while increasing productivity.

+2 years experience in progressively responsible customer service or sales positions; preferably in a call center environment.

High School Diploma & GED (or experience in lieu of high school diploma

Exceptional verbal and written communication skills.

Good communication skills and a strong customer service mindset.

Participates in apartment inspections and assist in documentation of overall unit condition.

Helps to keep grounds clean and free of debris and trash.

All-in attitude and an eagerness to help in a variety of capacities!

Must be 18 years of age or older by date of start.

Good communication skills and a strong customer service mindset.

Participates in apartment inspections and assist in documentation of overall unit condition.

Helps to keep grounds clean and free of debris and trash.

All-in attitude and an eagerness to help in a variety of capacities!

Must be 18 years of age or older by date of start.

Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues.

Customer Service — Help Lively end-users via phone, email, and chat during business hours.

Timely & Accurate Support — Leave each customer happy with accurate and timely information.

Problem Solving — Simplify and solve complex tasks related to all Lively products.

Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously.

Cool as a Cucumber — You also know how to stay cool, calm, and collected, even when situations get heated.

Support store productivity during peak, high-volume periods as identified by management

Minimum 1 year of customer service experience preferred

Basic customer service including greeting, general assistance, etc

Help with maintaining store appearance following our stores visual presentation standards through replenishment and recovery and general housekeeping procedures

Assist with bagging customer purchases at the register

Comply with store security, safety, and loss prevention programs

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

A tuition reimbursement plan where employees are encouraged to continue their education and development

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidays

Develop relationships via the telephone with UniGroup Agents to promote OA/DA business in our local marketplaces.

Experience in the world of employer-offered benefits is a bonus.

Experience with data entry, proofreading, and/or quality assurance.

Experience & skills you'll need

is dependent upon your specific skills, years of experience and internal equity.

Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.

This role is not eligible to participate in Jellyvision's benefit programs.

One-year experience in a supervisory capacity.

Three years' experience in a customer service position required.

Strong leadership, communications, and interpersonal skills.

Excellent organizational, decision-making, and problem-solving skills.

Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.

Experience in a nonprofit or similar environment a plus.

Consistent use of CRM (Customer Relationship Management) application to capture Customer Inquiry Information.

Excellent time management and strong sense of priority

Excellent verbal, written and interpersonal communication skills

Effective customer service, problem solving and conflict resolution skills

Promotion of a positive customer experience through positive language and professional correspondence

Active Listening, Empathy, Problem Solving and Customer Retention skills are critical to the Customer Support organization.