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Customer Support Representative Remote Jobs in Pennsylvania

Customer Support Representative Jobs
By Instructional Empowerment At Blairsville, PA, United States
1-3 years of experience of the same or similar position
Here’s the schedule you’ll work and the total compensation & Benefits package:
Updating contact information for accounts.
Escalate customer inquiries when needed.
Responsible for inbound and outbound calls with customers.
Responsible for technical support including but not limited to password resets and system navigation.
Customer Support Representative Jobs
By ServiceNow At Philadelphia, PA, United States
Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
You will perform initial triage of customer cases with documented solutions and/or workarounds.
Customer Support Specialist - Virtual/Remote
By Enumerate At Philadelphia, PA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Production Support Representative - Remote
By BSN SPORTS At Indiana, United States
Benefits: Comprehensive health benefits for you and your family.
TAKE CARE OF THE CUSTOMER (Sales Pro & Customer): Provide FIRST CLASS customer service where customer always comes first
Provide status updates for both blank and embellished orders via email or telephone for CSRs, Sales Pros, and the production facility
Ensure all inquiries and status updates are answered within 24 hours
Address hold queue by reviewing changes made to order and determine if order can be moved out of hold status.
Review all defects sent to Inventory Control, send to shipping, and communicate the defect situation to the CSR and Sales Pro

Are you looking for an exciting opportunity to provide exceptional customer service from the comfort of your own home? We are looking for a Customer Support Representative to join our remote team and help our customers with their inquiries. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview Customer Support Representative Remote is a customer service role that involves providing assistance to customers over the phone, via email, or through online chat. The role requires excellent communication skills, problem-solving abilities, and the ability to provide a high level of customer service. Detailed Job Description The Customer Support Representative Remote is responsible for providing customer service to customers over the phone, via email, or through online chat. The role requires excellent communication skills, problem-solving abilities, and the ability to provide a high level of customer service. The Customer Support Representative Remote will be responsible for responding to customer inquiries, resolving customer issues, and providing customer support. The Customer Support Representative Remote will also be responsible for maintaining customer records, tracking customer interactions, and providing feedback to management. Job Skills Required
• Excellent communication skills
• Problem-solving abilities
• Ability to provide a high level of customer service
• Knowledge of customer service principles and practices
• Ability to use customer service software
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to use customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience using customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or online chat
• Resolve customer issues in a timely manner
• Provide customer support and assistance
• Maintain customer records and track customer interactions
• Provide feedback to management on customer service issues
• Follow up with customers to ensure satisfaction
• Follow company policies and procedures