Customer Support Level 1 Jobs in Arkansas

Typically Has The Following Skills Or Abilities

Online purchasing & e-Commerce knowledge

Prescriptions, Plans, Products, Services, and Procedures

Order Status, Shipping Status, and Stock Availability

Accurate completion of necessary documentation, letters, and forms processing

Quality Assurance testing for company software

Create and manage user accounts in Windows Active Directory and Sailpoint

1-2 years of experience in technical support

Strong written and verbal communication skills

Provide first-level support to users via phone, email, and chat

Troubleshoot and resolve technical problems with Windows computers, printers, and other devices

Administer user access to applications and resources

Knowledge of WordPress, Wix, or other various Content Management Systems

Good Interpersonal and organizational skills

Requires a technical background with 0-2 years of experience

Hours: Monday-Friday 6-10pm (EST)

Must be native or have near-native English skills

1+ years of experience in technical support

Excellent communication and problem-solving skills

Competitive salary and benefits package

: Remote, Eastern US timezone

Provide technical support to B2B customers via email and chat

High level of industry-related knowledge and project management skills

Bachelor’s degree and 2 years in a Customer Success, Relationship Management, Account Management, Customer Support or similar role

Proactively manage and monitor our "quiet" and lower ARR clients, to re-engage and ensure ROI

Manage projects, documenting important milestones for the client's system, cumulatively building and maintaining client site records

1-2 years of previous hands-on experience supporting clients using hosted/ASP/SaaS software

Exceptional written and verbal communication skills, highly organized, collaborative and detail oriented