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Customer Support Integrations Jobs in Illinois

Customer Support Jobs
By Synectics Inc. At Arlington Heights, IL, United States
Help Desk Ticket Management skills
This position will provide support for Managed Customers.
PC skills including Microsoft Office
Telephony, Data, SDwan, Cisco, IP experience a plus
Create tickets, status, update tickets and closed tickets
Trouble shoot their SDwan devices
Api Integrations - Technical Customer Support
By Toast At Chicago, IL, United States
2+ years experience in Customer/Technical Support or a closely related field
Must have previous experience working with API’s and Integrations
Excellent verbal and written communication skills
This is a hybrid role and will require some onsite attendance at our Chicago, IL office*
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accept warm transfers from our talented tier 1 agents, quickly identify problems, set expectations and resolve whenever possible.

Are you passionate about providing exceptional customer service? Do you have a knack for problem-solving and a drive to help customers succeed? We are looking for an experienced Customer Support Integrations professional to join our team and help us provide the best customer experience possible. You will be responsible for integrating customer support systems, troubleshooting customer issues, and providing technical support. If you are looking for an exciting and rewarding career, this is the job for you!

Overview Customer Support Integrations is a role that is responsible for providing customer support and technical assistance to customers who are using the company’s products and services. This role requires a strong understanding of customer service and technical support, as well as the ability to troubleshoot and resolve customer issues. Detailed Job Description The Customer Support Integrations role is responsible for providing technical assistance and customer support to customers who are using the company’s products and services. This role requires a strong understanding of customer service and technical support, as well as the ability to troubleshoot and resolve customer issues. The Customer Support Integrations role is also responsible for providing customer support and technical assistance to internal teams, such as sales, marketing, and product development. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of the company’s products and services
• Knowledge of customer service and technical support processes
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and manage multiple projects
Job Qualifications
• Bachelor’s degree in a related field
• Previous customer service and technical support experience
• Knowledge of customer service and technical support processes
• Knowledge of the company’s products and services
• Ability to troubleshoot and resolve customer issues
Job Knowledge
• Knowledge of customer service and technical support processes
• Knowledge of the company’s products and services
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support best practices
Job Experience
• Previous customer service and technical support experience
• Experience troubleshooting and resolving customer issues
• Experience working in a fast-paced environment
• Experience working independently and as part of a team
Job Responsibilities
• Provide customer support and technical assistance to customers
• Troubleshoot and resolve customer issues
• Provide customer support and technical assistance to internal teams
• Monitor customer service and technical support processes
• Update customer service and technical support software
• Maintain customer service and technical support best practices