Customer Support And Implementation Manager Jobs

May participate in new business proposals through EVMS requirements, schedule support, and providing input for cost volumes to management.

Program Management Professional (PMP) certification

Responsible for supporting the organization's EVMS talent development, performance management, and business strategy.

Aligning and integrating Agile software practices with traditional scheduling and EVMS best practices for improved program management solutions.

Utilizes expert domain knowledge, professional principles and theories to develop advanced concepts, techniques, solutions and standards.

Significant interface with Program Managers, Contracts and Senior Technical Personnel, as well as other organizations.

0-2 years of experience in project management, strategy, and/or design thinking

Proven time management and organizational skills with projects across multiple clients and deadlines

Create new chat experiences and features within existing chat experiences, to serve the goals of GameOn’s customers

Strategically identify areas of opportunity within existing verticals to develop new, or enhance existing, experiences

Utilize customers’ assets and properties to cater a user experience that is both content relevant and visually appealing

Ability to envision solutions that bridge customer content and our conversational experience

Experience in project management and facilitating change management

Perform quality control in post mortem and work to continuously improve our internal project management plans for future projects

Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)

Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Experience working on healthcare products or within hospitals

Experience working with data or analytics products

Lead and develop the fulfillment team, providing guidance, coaching, and performance management.

Oversee inventory management, analyze current processes, identify areas for improvement, and implement strategies to increase efficiency and scalability.

3+ Experience working with clinical staff including doctors, technicians, office managers and technical staff.

The Operations Manager responsibilities Include:

Oversee the implementation process, including installation, training, and on boarding activities, to ensure a seamless customer experience.

Configure EHR systems to maximize the benefits of the Radius XR solution and optimize clinical workflows.

5+ years of project management, customer service/success role, and/or technology analyst experience

Experience with project or job management and tracking

Oversee and manage the service delivery process and manage the pipeline of dark fiber orders from inception to completion.

Facilitate the smooth onboarding process for new customers, ensuring a positive and seamless experience.

Manage the fulfillment process and renewals of new and existing dark fiber contracts.

Bachelor’s Degree or equivalent work experience .

Sustainability Driven Startup Hiring a Customer Support and Implementation Manager

Manage support tickets from initiation to completion, ensuring timely and effective resolution of customer issues.

Document customer interactions and resolutions in our internal systems to maintain accurate records and enable knowledge sharing.

Proven experience in a customer support role, managing support tickets from initiation to completion.

Collaborate with cross-functional teams including Engineering, Product, and Customer Success to escalate and resolve complex customer issues.

Proactively communicate updates and resolutions to customers, ensuring they are informed throughout the support process seamlessly.