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Customer Support Director Jobs

Director Customer Support Jobs
By Viirtue, Inc. At St Petersburg, FL, United States

Job Description Job Listing: Support Director at Viirtue Inc. Are You the Nerdy, Fun-loving Leader We've Been Searching For? About Viirtue Inc. We're the venture backed pioneers of a proprietary ...

Director Of Customer Support
By Lexipol At Frisco, TX, United States
Team Development and Management (30%)
Requirements: To be considered for this role, you will have this experience:
· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.
· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.
· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.
· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.
Director Customer Support Jobs
By Swooped At United States
Understand intrinsically the need to be customer-focused and be constantly challenging how we can improve customer experience
10+ years of experience in customer support of enterprise products, with a significant focus on distributed systems
Strong experience with public cloud providers
Experience working with and administering/customizing Zendesk
Experience supporting a SaaS platform
Experience supporting a streaming platform and/or Apache Kafka
Director, Customer Experience & Support
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)
Certifications in IT Service Delivery, Project Management, or Business Process Analysis
3 years’ experience with Project Management and/or Business Process Analysis
IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management
3 years’ experience working in a higher education setting
Associate Director, Customer Support And Maintenance (Remote)
By BD At , San Diego
Support Infusion International Order Management and Dispensing International Order Management
Support and develop the processes for trade in management and the need grows
Experience working with remote teams strongly preferred
Provide consultant guidance and service offering strategies in support of pre-sale, and transition to support to the sales team
Demonstrate high functional knowledge of Infusion Systems products
Maintain strong industry and product knowledge
Director, Customer Support (Remote)
By Drata At United States
Extensive customer-facing and escalation management experience required
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Develop training opportunities to enhance those experiences and improve understanding, listening and communication
10+ years of post-sales experience in a technical support role, or equivalent position, ideally in B2B SaaS
Minimum 5 Years (8+ years preferred) of proven experience in leading and scaling technical customer support teams
Exceptional verbal and written communication skills, and comfort with leading presentations and trainings
Director, Customer Support Operations
By Cornerstone OnDemand At United States
5+ years’ prior management experience in Support
Addresses any performance management issues with employees
Excellent attention to detail and time management
10+ years’ prior experience in Support operations, Support delivery
Proficient in Microsoft Office suite with an expert knowledge of Excel
Must be able to manage multiple projects at the same time
Director, Mx Support Jobs
By Calibrate At United States
Excellent customer management instincts and abilities, strong written and verbal communications, executive level presence and experience in facilitation
Hire, develop and mentor Member Experience team members, building a culture of excellence and exceptional member experiences
Ability to leverage problem-solving skills to empower others
Previous experience at an early stage startup - not afraid to roll up your sleeves!
Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
Remote team with a headquarters in NYC
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Senior Director, Customer Experience & Support
By Glassdoor At San Francisco, CA, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At New York, NY, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At Chicago, IL, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Director Of Global Customer Support
By Actionstep At Denver, CO, United States
Experience growing team members through career: leaders, management tracks & individual contributors globally
Excellent customer management instincts and abilities
Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience
Increase of NPS (Net Promoter Score) for managed customers
3-8 years of experience managing customer facing success teams
Experience managing global success teams, time zones and channels
Director, Customer Service & Support Strategy
By Flexport At Dallas, TX, United States
Program management skills: set goals, manage delivery, create and measure impact.
Outstanding written and verbal communication skills and stakeholder management
Experience with Salesforce, or other account management or customer service software
Set customer support experience strategy: Define the customer experience strategy, including customer archetypes and corresponding experience and support goals.
Measure: Define customer support experience metrics in a rapidly growing and ambiguous environment and hold your team accountable to results.
Collaborate cross functionally: Work closely with the Operations and Demand teams to ensure an optimal end to end customer experience.
Director, Customer Support Jobs
By Stride At United States
benefits and perks Stride offers
Meet your new teammates, learn what they do and what makes Stride a special place to work
Learn about our core values, mission, vision, and company goals
Meet the executive team and leaders across the organization, and being building strong relationships with them
Understand current support goals and priorities, KPIs, and roadmaps for the support team
Dive into our support tools, process flows and data, taking stock of current practices and infrastructure
Director Of Customer Support
By Karbon At United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support, Movehq (Remote)
By MoveHQ At New York, NY, United States
Experience and knowledge of best practices in Voice of the Customer Programs
7+ years' experience in Customer Support, going 0-1 in a company with at least $50 million in revenue
Experience Implementing ServiceNow in the past
Experience working with SaaS products and technologies
Experience working with, and analyzing, customer data to ensure world class utilization metrics
Experience in a Contact Center environment (Calls, emails, texts, etc)
Director Of Customer Support
By Karbon At Chicago, IL, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Seattle, WA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At San Diego, CA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business