Customer Success Senior Manager Jobs in Missouri

5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role

Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools

Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry

Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.

Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.

Demonstrable experience in driving significant sustainable account growth.

5 years of experience in software sales and strategic account management at an enterprise B2B software company.

Help customers reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training.

Manage a portfolio of key customer accounts help drive CS metrics such as GRR, NRR and Adoption

Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.

Bachelor's degree or equivalent practical experience.

Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)

Demonstrated coaching and mentoring skills to raise business acumen and improve performance management

Past product and project management experience

Analyze: Use deep product and industry knowledge to gather and summarize relevant data, drive improvements and to scale the team

8+ years of work experience with 5+ years of direct experience leading and developing other leaders

Experience managing Customer Service, Internal Call Centers and/or Business Process Outsourcing

Excellent written and verbal communication skills