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Customer Success Director Jobs in Los Angeles, California

Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Customer Success Director Jobs
By CyberCoders At Los Angeles, CA, United States
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Director Of Customer Success
By Laserfiche At Long Beach, CA, United States
Ability to provide exceptional customer management skills at all levels (C-suite including).
7+ years of managerial experience in CSM and sales, SaaS preferred.
Work from home on Mondays and Fridays
Proven success in managing large team of customer success relationship managers.
Experience in successful retention and expansion of Enterprise SaaS business.
Strong communication skills with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders.
Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Success Manager Director - Slack
By Salesforce At San Francisco, CA, United States
Consider program management a strength and have experience using joint sponsorship to complete deadlines within a complex organization
12-15+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred
This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence
Experience implementing and supporting large scale technology solutions at Fortune 500 companies
Growth minded, with experience driving expansion in accounts and identifying new opportunities for growth
Bachelor’s Degree, or equivalent years of experience
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R
Senior Director Of Customer Success
By TalentHunt Inc. At San Francisco Bay Area, United States
Have a global impact and get to see the benefit of your work across different continents
Manage a small team of customer success managers focused on renewals, cross selling and upselling
Drive customer outcomes, product adoption and customer experience
If no experience in the above, candidates with a strong SaaS background will be considered as well
Experience with ChurnZero, HubSpot and Domo a nice bonus
Progress with the company the as the growth engine keep growing - career path to executive leadership
Director, Customer Success, West
By Amplitude At San Francisco, CA, United States
5+ years of direct management experience and a track record of achieving results and building high-performing teams
Lead and directly manage Customer Success Managers (CSMs), including recruiting/hiring, development, and performance management
Be a key member of the Customer Success leadership team & the voice for Customer Success Management at Amplitude
6+ years of Customer Success, Services or Consulting experience, preferably within Enterprise SaaS
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Own success metrics in the America West region, specifically NRR and associated leading indicators of success
Director Of Customer Success
By Akia At San Francisco, CA, United States
Define the post-sales customer experience from onboarding and implementation to long-term growth and success
Experience building customer success organizations for scale and growth with well-defined metrics
Health, Dental, Vision, Life benefits
Build customer success organization to attract and retain talent
Coach and mentor high-performing individual contributors
Work with operations to define and measure organizational impact
Director Of Customer Success
By Dusty Robotics At Mountain View, CA, United States
12+ years experience in customer success, account management, or similar customer facing role
5+ years experience in the AEC industry with senior customer-facing responsibilities
Lead & Build Team - Lead team of Customer Success Managers. Recruit and hire extraordinary talent
Experience building and growing Customer Success organizations
Utilization & Value Realization - Creative resolutions to help our customers achieve their business objectives through increasing their utilization of Dusty
Renewal & Expansion - Maintain and grow our revenue base by identifying and executing on opportunities to grow each account
Director Of Customer Success
By Veza Technologies, Inc. At , San Francisco, Ca $175,000 - $225,000 a year
Manage and maintain the overall onboarding and customer success processes
Take overall accountability of all account executive relationships and manage customer and team escalations
Manage the renewal, retention, and growth strategies for all customers
10+ years of professional experience in customer success or consulting, working with technical enterprise customers
Managed a team of 4+ similarly driven CSEs
Experience with information security and supporting CISOs as your primary customer sponsor
Director, Customer Success Jobs
By Alpine Group, Inc. At San Francisco, CA, United States
Work with Sales and Customer Experience leadership teams on growing and retaining customers.
Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts.
Experience confidently working with Director, VP and C-Level leaders from day 1 on the job.
7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
Excellent communication skills in verbal, written and presentation formats.
Build, lead and run a high caliber, team of CSMs focused on Mid Market Customers.
Director, Customer Success Operations
By Anomali At Redwood City, CA, United States
Extensive experience designing, building and launching CRM, customer success management platforms, workflow management and support systems. Knowledge/experience with Gainsight highly desirable
Manage the CS incentive programs including both rewards and recognition
Create and manage dashboards/reports to provide visibility and monitoring of key performance metrics relevant to the CS organization including
Manage the forecasting process. Proactive monitor customer health and early detection of at-risk renewals/design of playbooks to address them
Strong listening skills; open to input from other team members and departments
Exceptional communication skills, both oral and written
Director, Customer Success Jobs
By Mappedin At Ontario, CA, United States
Strong leadership skills, with experience building and leading high-performing teams.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple initiatives simultaneously.
Lead a team of Customer Success Managers who own the customer relationships through support, product adoption, value realization and growth
Manage your team to achieve set NRR, NPS and satisfaction metrics by developing and maintaining strategic processes and workflows
7+ years of experience in customer success or related field, with at least 3 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and internal stakeholders.
Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Director Of Workforce Management, Customer Success- Seattle Or Us Remote
By Remitly At , Seattle, 98101 $160,000 - $200,000 a year
People management skills with experience building high-performing teams.
Experience (8+ years) in workforce management, capacity planning, or operations management in a customer success environment.
Continuing education and corridor travel benefits
Develop and implement a comprehensive workforce management strategy aligned with customer success goals.
Establish performance metrics and monitor workforce management performance against established targets.
Create comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Director, Customer Success Manager
By Mastercard At Waco Area, United States
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Director, Operations And Customer Success - Usa
By D2L At Maryland City, MD, United States
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Director Of Customer Success And Operations
By Amico Lane At Washington DC-Baltimore Area, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Of Customer Success, K-12 Edtech (Us)
By Partner in Publishing At , Remote
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Keywords: K-12 EdTech leadership team innovation growth optimization collaboration start-up metrics engagement
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making
Director, Customer Success (Travel & Hospitality)
By Revenue Analytics At , Atlanta
8+ years of customer‐facing experience in technology, product management, or consulting
2+ years of management experience in a leadership role
2+ years of industry experience in Travel, Hospitality, or Revenue Management
Refined presentation skills with experience communicating complex concepts to a diverse audience
Exceptional leadership skills and ability to manage multiple diverse projects and teams
Creative analytical capabilities and problem‐solving skills

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics