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Customer Service Supervisor Retail Jobs

Supervisor Customer Service Jobs
By HCA Healthcare At Campbell, CA, United States
KNOWLEDGE, SKILLS AND ABILITIES: This position requires the following minimum requirements:
Education assistance (tuition, student loan, certification support, dependent scholarships)
Administers performance management, recognition and disciplinary actions on a timely basis
Learn More About The Benefits Offered For This Job.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Supervisor, Customer Service - Surepayroll
By Paychex At St Petersburg, FL, United States
At least 2 years of experience in contact center environment
Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Call center leadership - Preferred
Retail Customer Service Supervisor
By Sweet Flower At Pasadena, CA, United States
Ensure excellent customer service through product knowledge to drive sales, KPI’s and customer retention.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Drives excellent customer service through product knowledge and service to drive sales, KPI’s and customer retention.
Assess customer needs, provide assistance and information on product features and offerings
Actively pursue brand and product knowledge through company and vendor provided tools and resources.
Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
Utilities Customer Service Supervisor
By City of Riverside At Riverside, CA, United States
Respond to and make final decisions regarding difficult customer complaints requiring a thorough knowledge of rules, rate schedules, and collection policies.
Remove meters; install remote reading devices, and devices to discourage energy and water theft; perform meter testing activities.
Monitor, plan, assign and manage workload while monitoring staff interactions with customers in person, in writing and by telephone.
Experience When Assigned To The Customer Service Division
For the CURRENT VACANCY in Customer Service, experience in the following areas is highly desired:
Assign, supervise, and participate in the processing of applications for utility services.
Customer Service Supervisor Jobs
By PharmScript LLC At Somerset, NJ, United States
Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement
Six months prior leadership experience
One-year prior call center or customer service-related experience preferred
Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff
Coordinates with other units or divisions as necessary to resolve issues
Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures
Supervisor Customer Service Jobs
By Highmark Health At Home, PA, United States
Ability to clearly articulate processes and procedures to all staff and management personnel.
Ability to communicate, interact, and work effectively and cooperatively with all levels of staff and management teams.
Subject matter expert for benefit plan and claims processing.
3 years with complex service computer systems (ex. OSCAR, INSING) and inquiry/benefits and handling of phone, written or web inquires
Knowledge of multiple processing systems and workflows.
Knowledge of various telephone or call center systems.
Customer Service Support I - Retail
By CNG Holdings, Inc. At Salt Lake City, UT, United States
Minimum Education And Experience Required
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Customer Service Supervisor Jobs
By Hawaii Gas At Honolulu, HI, United States
In-field experience in the job duties described may be considered as equivalent substitute for educational requirements.
Required Education and/or Work Experience
Preferred Education and/or Work Experience
Performs all other related duties as instructed by supervisor/manager.
Good working knowledge of applicable Federal, State and Country regulations and Company policies and procedures impacting this activity.
Working experience in a Union environment.
Online Customer Service Coordinator (Retail - Soho Home & Cowshed)
By Soho House & Co At New York, NY, United States
Excellent time management skills with the ability to prioritise tasks and meet deadlines
Problem solving skills and the ability to manage complaints efficiently
Provide excellent product knowledge by maintaining a keen interest and understanding of all product lines.
Can work independently and confident to manage your own time and workload
Previous experience with ecommerce systems (D3R) is preferred, however full training will be provided to the successful candidate
Previous experience of working with call center solutions and email ticketing systems
Customer Service Relationship Supervisor
By KO Business Solutions At Elk Grove Village, IL, United States
Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication, and turnaround requirements.
Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
Must have critical thinking skills and the ability to develop solutions for complex situations.
Ability to learn processing turnaround requirements and be an advocate for order throughput.
Develop and maintain a comprehensive understanding of processing capabilities, as well as Quality System, general procedures, and applicable industry standard specifications.
Customer Service Supervisor Jobs
By SageSure At United States
Keep management informed on issues and challenges
Proven experience as a call center supervisor or similar supervisory position
Experience in customer service is essential
Working knowledge of MS Office
Outstanding communication and negotiation ion skills
Excellent organizational and leadership skills
Customer Service Supervisor Jobs
By FLSmidth At Tucson, AZ, United States
Bachelor's degree (B. A.) from four-year college or university; or 8+ years related experience and/or training;
5 + years of supervisory experience in a corporate office setting.
Competitive benefit package including health, dental, disability, life, and voluntary insurance options
Financial support for continuing education
Lead day-to-day communications and process changes with regional business, external and internal customers, operations leaders, and business unit supply chain leaders.
Day to day supervision of the team using key performance indicators and performance metrics.
Customer Service Supervisor Jobs
By Spire At Birmingham, AL, United States
Required Knowledge, Skill And Abilities
Facilitator certification with one of the leading Customer Service Skills Companies preferred
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Manages staffing levels and performance to ensure corporate objectives are met
Analyzes ongoing processes and recommends solutions to improve overall customer experience
Director, Retail & Customer Service
By Zirrus At Yadkinville, NC, United States
Knowledge of management theory and experience putting theory into action
Maintains awareness of all issues that arise from Retail and Customer Service Managers. Collaborates with management and Human Resources if necessary.
Experience/knowledge of the telecom industry preferred
Guides Store Managers to ensure efficient staffing levels, sales attainment, NPS goals, and CSAT goals.
Resolves customer complaints and difficult situations that escalate beyond Managers.
Knowledge of sales, marketing, and customer service principles
Customer Service/Supervisor Jobs
By Gus Machado Ford At Hialeah, FL, United States

Job Title: Customer Service/Supervisor for Business Development Center Minimum Requirements: Bachelors in Administration, Hospitality, and other related fields of study. 36-months on the job ...

Customer Service Supervisor Jobs
By The Bowen Group At Chantilly, VA, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Customer Service Supervisor Jobs
By The Bowen Group At Salt Lake City, UT, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Customer Service Supervisor Jobs
By The Bowen Group At Shepherdstown, WV, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Cs – Customer Service Supervisor Job – Reno, Nv
By Talentcare At Reno, NV, United States
Assist in training other Customer Service Representatives at the request of management.
Organize periodic shift meetings and facilitate communication between shift personnel and management.
Does not enforce policy or evaluate employees; however is responsible for bringing personnel matters to the management team.
Strong working knowledge of customer service principles and the Atlantic Aviation service philosophy.
Match personnel talent to company need to ensure maximum employee engagement and company benefit.
Dispatch responsibilities – such as coordinating services between customers and Line Service personnel.
Customer Service Supervisor Jobs
By Avanos Medical At Alpharetta, GA, United States
Experience with performance management systems
3+ years’ experience in SAP systems (order management)
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Be a subject matter expert on product, process, best practices, and customer knowledge
5+ years of experience in a Customer Service function
Strong written and verbal communication skills

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Customer Service Supervisor to join our team and lead our customer service team to success. You will be responsible for ensuring customer satisfaction, resolving customer issues, and providing exceptional customer service. If you have a passion for customer service and a drive to exceed expectations, this is the perfect job for you!

What is Customer Service Supervisor Retail Skill Requirements?

• Excellent customer service skills
• Ability to lead and motivate a team
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations
• Ability to multitask and prioritize tasks
• Knowledge of retail operations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative and clerical procedures

What is Customer Service Supervisor Retail Qualifications?

• High school diploma or equivalent
• Previous experience in a supervisory role
• Previous experience in a customer service role
• Relevant certifications or qualifications

What is Customer Service Supervisor Retail Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of retail operations
• Knowledge of relevant computer applications
• Knowledge of administrative and clerical procedures

What is Customer Service Supervisor Retail Experience?

• Previous experience in a supervisory role
• Previous experience in a customer service role
• Experience in resolving customer complaints

What is Customer Service Supervisor Retail Responsibilities?

• Supervise customer service staff and ensure high levels of customer service
• Handle customer complaints and inquiries
• Monitor customer service staff performance and provide feedback
• Develop customer service policies and procedures
• Train customer service staff on customer service principles and practices
• Monitor customer service staff adherence to customer service policies and procedures
• Ensure customer service staff are