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Are you looking for a rewarding customer service role that offers a flexible third shift schedule? Join our team and become a Customer Service Representative today!
Overview Customer Service Representative Third Shift is responsible for providing customer service to customers and clients in a 24/7 environment. This position requires the ability to work independently and as part of a team to ensure customer satisfaction. The Customer Service Representative Third Shift must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. Detailed Job Description The Customer Service Representative Third Shift is responsible for providing customer service to customers and clients in a 24/7 environment. This position requires the ability to work independently and as part of a team to ensure customer satisfaction. The Customer Service Representative Third Shift must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. The Customer Service Representative Third Shift must be able to work in a fast-paced environment and be able to multi-task. Job Skills Required• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to handle customer inquiries, complaints, and requests in a professional and timely manner
• Ability to multi-task
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work a third shift schedule
• Ability to pass a background check
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of applicable laws and regulations
Job Experience
• Previous customer service experience
• Experience working in a 24/7 environment
• Experience working in a fast-paced environment
Job Responsibilities
• Answer customer inquiries, complaints, and requests in a professional and timely manner
• Provide accurate and timely information to customers
• Resolve customer issues in a timely and efficient manner
• Maintain customer records and data
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management
• Assist with other customer service related tasks as needed
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