Customer Service Representative remote Jobs in Massachusetts , Employment

Are you looking for a remote job that offers flexible hours and the opportunity to help customers? We are looking for an experienced Customer Service Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you are passionate about customer service and have excellent communication skills, we want to hear from you!

Overview A Customer Service Representative remote is a customer service professional who works remotely to provide customer service support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing customer service support. Detailed Job Description A Customer Service Representative remote is responsible for providing customer service support to customers through various channels such as phone, email, chat, and social media. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their inquiries. They must also be able to troubleshoot customer issues and provide technical support when needed. Skill Requirements

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of relevant products and services

• Ability to handle customer complaints and inquiries

• Ability to work in a fast-paced environment

Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of relevant products and services

• Ability to handle customer complaints and inquiries

• Ability to work in a fast-paced environment

Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of relevant products and services

Experience

• Previous customer service experience

• Experience working with remote customers

• Experience working with customer service software, databases, and tools

Responsibilities

• Respond to customer inquiries and complaints via phone, email, chat, and social media

• Troubleshoot customer issues and provide technical support when needed

• Provide customer service support and solutions to customer inquiries

• Update customer information in the customer service database

• Monitor customer service metrics and provide feedback to management

• Follow up with customers to ensure satisfaction with service provided