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Customer Service Representative First Shift Jobs in Connecticut

Customer Service Representative (English - Hybrid- Pm Shift)
By LEGO At , Enfield, Ct $41,800 a year
Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.
Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
Must be comfortable with virtual assessments, have access to a secure wi-fi network and have a private space to work remotely.
Engage in both verbal and written communication.
Provide excellent service to each consumer when there is a high volume of contacts.
Adhere to the schedule. All breaks, shift start, and shift end times are scheduled, so we can plan for consumer demand.

Are you looking for a customer service role that offers a great work-life balance? Join our team as a Customer Service Representative and enjoy a first shift schedule!

Overview A Customer Service Representative First Shift is responsible for providing excellent customer service to customers by responding to inquiries, resolving customer complaints, and providing information about products and services. They must be able to work in a fast-paced environment and handle multiple tasks at once. Detailed Job Description The Customer Service Representative First Shift is responsible for providing excellent customer service to customers by responding to inquiries, resolving customer complaints, and providing information about products and services. They must be able to work in a fast-paced environment and handle multiple tasks at once. The Customer Service Representative First Shift must be able to communicate effectively with customers and other employees, and must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills (verbal and written)
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Experience
• Previous customer service experience
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide information about products and services
• Resolve customer complaints
• Process orders and returns
• Maintain customer records
• Update customer information in the customer service database
• Follow up with customers to ensure satisfaction
• Monitor customer service metrics
• Assist with other customer service tasks as needed