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Customer Service Representative First Shift Jobs in Iowa

Customer Service Representative - 2Nd Shift
By XPO At , Little Rock, 72211, Ar From $19.33 an hour
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
2 years of customer service experience
Strong computer, typing and 10-key skills
Excellent verbal and written communication skills
Bill shipments pursuant to applicable tariffs and pricing agreements
Recognize and resolve documentation errors

Are you looking for a customer service role that offers a great work-life balance? Join our team as a Customer Service Representative and enjoy a first shift schedule!

Overview A Customer Service Representative First Shift is responsible for providing excellent customer service to customers by responding to inquiries, resolving customer complaints, and providing information about products and services. They must be able to work in a fast-paced environment and handle multiple tasks at once. Detailed Job Description The Customer Service Representative First Shift is responsible for providing excellent customer service to customers by responding to inquiries, resolving customer complaints, and providing information about products and services. They must be able to work in a fast-paced environment and handle multiple tasks at once. The Customer Service Representative First Shift must be able to communicate effectively with customers and other employees, and must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills (verbal and written)
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
Job Experience
• Previous customer service experience
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide information about products and services
• Resolve customer complaints
• Process orders and returns
• Maintain customer records
• Update customer information in the customer service database
• Follow up with customers to ensure satisfaction
• Monitor customer service metrics
• Assist with other customer service tasks as needed