Customer Service Representative (English - Hybrid- Pm Shift)

Core Responsibilities

• Engage in both verbal and written communication.
• Respond in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through phone calls, email, and live chat.

• Prioritize and multitask to meet our consumers’ expectations.
• Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.
• Adhere to the schedule. All breaks, shift start, and shift end times are scheduled, so we can plan for consumer demand.
• Represent the LEGO Group brand through our unique tone of voice.
• Provide excellent service to each consumer when there is a high volume of contacts.

• Required to work on days that are critical to the business during our busiest season, such as Black Friday and Cyber Monday to help our most loyal fans. You may also be scheduled to work on company holidays to support high volumes during our peak season.
• Work one weekend day every other weekend from 10:00am EST - 6:15pm EST.
• Meet performance expectation with post-contact survey results and your daily productivity.
• Agree not to disclose to others, during employment or thereafter, any sensitive, proprietary or confidential information. (Confidentiality agreement to be signed)

Do you have what it takes?

• Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
• Being happy to work in a dynamic, fast paced, one team environment.
• Confidence to make your own judgements about what is right for your consumer.

• Attention to detail and ability to multi-task and to prioritize.
• Must be comfortable with virtual assessments, have access to a secure wi-fi network and have a private space to work remotely.

Join the LEGO Group team!

Here are just some of the great perks of working here:

• Consistent performance support from your Team Leader.
• A 6-week training program to set you up to deliver a premium service to consumers.
• Salary position $41,800 base with possibility for shift differential and retention bonus.

• An opportunity to shop with our generous employee discount.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.