Customer Service Quality Assurance Specialist Jobs in Iowa

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.

Bachelor’s degree in a business-related field or equivalent training/experience.

Three years of audit related experience.

In-depth knowledge of insurance practices and principles.

Communication and interpersonal skills to coach and mentor staff.

Assist in the creation of soft skills, customer service, and ticket management training courses.

Strong time management and prioritization skills.

Experience in Managed Mobility Services - a strong understanding of mobility terminology and troubleshoooting

Ability to work independently without relying on significant management oversight.

Education and Years of Experience:

Understand the role and technical skills required of agents,