Customer Service Quality Assurance Specialist Jobs in Arkansas

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.

Bachelor’s degree in a business-related field or equivalent training/experience.

Three years of audit related experience.

In-depth knowledge of insurance practices and principles.

Communication and interpersonal skills to coach and mentor staff.

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Communicate insights and partner with Service Quality Improvement Specialists to identify actions to improve member experience

3+ years of experience in customer service

Proven organizational, communication, and informal leadership skills

Strong influencing skills and collaboration skills

Conduct quality reviews by evaluating and providing feedback on interactions with members/patients to assess quality of care and service

Conduct focused quality reviews as needed