Customer Service Quality Assurance Specialist Jobs in Illinois

Good organizational skills, knowledgeable of goal-setting practices

5 years of experience in the customer service space

Proven track record of analytical skills

Hands-on experience in quality assurance

Experience with the implementation of Quality Assurance systems and automation.

Great people skills and ability to communicate all types of feedback.

Manage call quality as part of Voice of the Customer processes;

Measure and report customer insights and service related metrics, based on Global framework to drive improvements in customer experience;

5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields;

Excellent customer service & influencing skills with very strong written and verbal communication skills;

The primary responsibilities of this role, Customer Service Quality Assurance Analyst , are to:

Responsible for synthesizing external and internal Crop Science metrics and opportunities and communicating clearly to all stakeholders;