Customer Service And Logistics Supervisor Jobs in New Jersey

Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement

Six months prior leadership experience

One-year prior call center or customer service-related experience preferred

Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff

Coordinates with other units or divisions as necessary to resolve issues

Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures