Register
Recruit Create CV

Customer Service Center Representative II Jobs in Tennessee

Reactive Planner Ii, Customer Service Support Center
By Hi-Quality Recruits At Nashville, TN, United States
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
Bachelor’s degree or equivalent in work experience
1-3 years of customer service or planning experience
Excellent written and verbal communication skills
Strong customer service phone skills
Interpersonal skills required in interactions with internal and external customers

Are you looking for a challenging and rewarding role in customer service? We are looking for a Customer Service Center Representative II to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!

What is Customer Service Center Representative II Skill Requirements?

• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in computer applications such as Microsoft Office
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Service Center Representative II Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations
• Ability to work flexible hours

What is Customer Service Center Representative II Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of relevant computer applications

What is Customer Service Center Representative II Experience?

• Previous experience in a customer service role
• Experience in a call center environment

What is Customer Service Center Representative II Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and concerns
• Process customer orders and payments
• Maintain customer records and accounts
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide reports to management