Reactive Planner Ii, Customer Service Support Center

We are seeking a Reactive Planner II to support electronics manufacturer in Nashville, TN.

This is an onsite contract role open to local candidates.

Duration: 12 months

Job Summary:

The Reactive Resource Planner II is responsible for scheduling service for our customers through the coordination of the field service engineers’ schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience.

Key Responsibilities:

• Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible for delivering effective and efficient planning in line with business objectives and obligations.
• Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
• Identify planning issues, apply effective solutions and determine follow up actions with minimum direction
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)

Requirements

Education:

• Bachelor’s degree or equivalent in work experience

Required:

• Ability to work independently to meet objectives and work through issues to resolution promptly
• 1-3 years of customer service or planning experience
• Attention to detail and ability to perform with a high degree of accuracy.
• Strong customer service phone skills
• Proficient in MS Office programs - Word, Excel, and Outlook
• Strong organizational skills
• Problem solving mindset with ability to identify improvement opportunities
• Ability to work in a fast-paced environment and respond quickly to changes in job priorities
• Excellent written and verbal communication skills
• Interpersonal skills required in interactions with internal and external customers

Preferred:

• Experience in ServiceMax, SalesForce, SAP or other ERP/planning tool

Benefits

• Dental
• Vision
• Medical

An equal opportunity employer and we value diversity at our company. All aspects of employment are based on merit, performance, and business needs. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information about Hi-Quality Recruits, please visit https://hiqualityrecruits.com/