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Customer Order Management Representative Jobs in Wisconsin

Order Management Representative Jobs
By Batteries Plus At Hartland, WI, United States
Ensure Great Plains and Warehouse Management Systems are constantly communicating with each other. Troubleshoot inefficiencies within the order process.
Resolve escalated Order Management issues in a timely manner; update management as needed.
Resolve daily order issues through frequent communication with Management, Warehouse Operations and the Logistics Team.
Previous customer service, order support or related area experience.
Create and maintain order processes in regard to order sweeps and amendments for stores, Ecommerce, National Accounts, and vendor fulfillment.
Monitor and amend order status report to assure orders flow through the Great Plains system properly.

Are you looking for a challenging and rewarding role in customer order management? We are seeking an experienced Customer Order Management Representative to join our team and help us provide exceptional customer service. You will be responsible for managing customer orders, ensuring accuracy and timeliness, and providing excellent customer service. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect opportunity for you!

What is Customer Order Management Representative Skill Requirements?

• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Proficiency in Microsoft Office Suite
• Knowledge of order management systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Customer Order Management Representative Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• At least one year of order management experience

What is Customer Order Management Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of order management systems
• Knowledge of customer service software, databases, and tools

What is Customer Order Management Representative Experience?

• At least two years of customer service experience
• At least one year of order management experience
• Experience in a customer service role

What is Customer Order Management Representative Responsibilities?

• Manage customer orders from start to finish
• Respond to customer inquiries and complaints in a timely manner
• Ensure customer orders are accurate and delivered on time
• Monitor customer order status and provide updates
• Resolve customer order issues and disputes
• Track customer order data and generate reports
• Maintain customer order records and files
• Collaborate with other departments