Register
Recruit Create CV

Customer Operations Team Lead Jobs

Team Lead Operations Jobs
By KPS Global LLC At Piney Flats, TN, United States
Performing duties in accordance with current Quality Management System, Safety Management System, and KPS Global Code of Conduct requirements
Coaching, training, counseling, and evaluating performance of team members against company production, safety, quality, and management standards
Inspecting products to ensure conformance to quality, engineering, and customer requirements
3 – 5 years of manufacturing experience
Good verbal and written communication skills within the English language
Performing duties of assigned area including assembly and serving as a machine operator and material handler
Team Lead, Rider Operations
By Zoox At , Foster City, Ca $58,000 - $97,000 a year
Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience
Complete all administrative tasks with regard to team management, including, but not limited to, interviews, timesheet approval & schedule validation
Support Rider Operations and Fleet Operations Management through process improvement across safety and efficiency for the team
Become a knowledge expert on tools related to Rider Operations
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Experience in leading or managing a highly cross-functional team
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Chicago, IL, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By Raley's Supermarkets At , Roseville, 95747, Ca $25.61 an hour
Scholarship opportunities for continued education
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
A Customer Service Team Leader responsibilities include
Team Lead, Customer Resolutions
By Ocwen Financial At , Saint Croix, Vi
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations.
Well organized with strong time management skills.
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
To perform this job successfully, an individual must have the following education and/or experience:
Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
Experience in a leadership capacity preferred
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Customer Service Team Lead
By Humans Doing At Atlanta, GA, United States
1-2 years experience as Team Lead/Manager in a call center.
Prepare, compile, and sort documents for mail received
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Scan and upload documents with communication in debt counseling and or Bankruptcy
Customer Service Team Lead
By Maine Lobster Now At Saco, ME, United States
Manage corporate orders and large client orders.
Excellent verbal and written communication skills
Extensive knowledge of customer service procedures and principles
Ability to train and onboard new (typically remote) customer service agents.
2+ years experience in a customer service role required
Previous experience in a leadership role preferred
Team Lead Iii - Operations
By Premera Blue Cross At , Remote $65,500 - $93,900 a year
Three (3) years’ experience in a leadership/management capacity, including high volume scheduling (Required)
Experience with quality and production management tools and systems
Specialized or technological knowledge/skill of auditing and systems
Bachelor's degree or four (4) years’ experience (Required)
Three (3) years of experience in an operations environment (Required)
Experience with Premera's technical training or procedures programs
Warehouse Operations, Team Lead
By Clutter At , Chicago, Il $26.50 an hour
Team Lead, or Management experience preferred
Benefits information can be found here: https://www.clutter.com/benefits_summary.pdf.
Responsibilities as a Operations Team Lead:
Requirements as a Operations Team Lead:
You will be expected to track and manage data using smartphone software
What you get as an Operations Team Lead:
Team Lead Iii - Operations
By Premera Blue Cross At United States
Three (3) years’ experience in a leadership/management capacity, including high volume scheduling (Required)
Experience with quality and production management tools and systems
Specialized or technological knowledge/skill of auditing and systems
Bachelor's degree or four (4) years’ experience (Required)
Three (3) years of experience in an operations environment (Required)
Experience with Premera's technical training or procedures programs
Operations Team Lead Jobs
By US Med-Equip At Houston, TX, United States
• Excellent time management and interpersonal skills
• Manages costs to ensure optimal profit for location.
• On-call responsibilities depending on branch staffing.
• Perform additional duties and responsibilities, as assigned.
• 3 years of practical experience with business operations AND adequate understanding of medical equipment industry.
• Excellent communication skills in both verbal and written
Warehouse Team Lead (Operations)
By Lidl US At , Graham, Nc $31.25 an hour
Support in the management of inventory process and stock control, warehouse cleanliness, and
DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule
Assist Logistics Manager with minimizing costs and improving efficiency of staff and processes
Manage staffing levels to ensure all tasks are completed on time
Ensure all staff are trained on necessary equipment and all related certifications and training are
Supervise, manage, and direct a team of one or more employees
Affiliate Operations Team Lead
By TikTok At San Francisco, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Service Team Lead
By LugLess At United States
Looking for a place to grow your skills as a manager and business and team leader
Identifying areas to improve technology and working with our product managers to affect changes
Experienced as an effective Customer Service team leader
An excellent communicator - with polished written and oral communication skills
Skilled at conflict resolution and problem solving
Supporting an excellent LugLess customer experience, through tasks such as:
Operations Team Lead Jobs
By The Kraft Heinz Company At Missouri, United States
Must demonstrate effective process knowledge.
Show listening and approach-ability skills with teamwork ability.
Exhibit effective problem solving skills.
Must complete Pay for Knowledge Courses up to Level 2.
Perform repetitive tasks to include lifting- bending- stooping- climbing- and standing for prolonged periods of time; able to lift 50 lbs.
Assure compliance with all safety policies.

Are you looking for an exciting opportunity to lead a customer operations team? We are looking for a passionate and experienced leader to join our team and help us provide exceptional customer service. As the Customer Operations Team Lead, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest quality of service. You will be the go-to person for customer inquiries and complaints, and will be responsible for developing and implementing strategies to improve customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, then this is the job for you!

Overview:

The Customer Operations Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team.

Detailed Job Description:

The Customer Operations Team Lead will be responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team. The Team Lead will also be responsible for monitoring customer service metrics, such as customer satisfaction scores, and ensuring that customer service goals are met.

What is Customer Operations Team Lead Job Skills Required?

• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire team members
• Ability to handle customer complaints and resolve customer issues
• Knowledge of customer service metrics and processes
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and processes
• Knowledge of customer service best practices

What is Customer Operations Team Lead Job Experience?

• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Experience in training and developing customer service teams
• Experience in resolving customer issues

What is Customer Operations Team Lead Job Responsibilities?

• Lead a team of customer service representatives in providing excellent customer service to customers
• Set goals and ensure that customer service standards are met
• Train and develop team members
• Monitor customer service metrics, such as customer satisfaction scores
• Resolve customer issues and provide feedback to the customer service team
• Ensure that customer service goals are met