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Customer Operations Manager Jobs in Iowa

Customer Operations Engineer Jobs
By Fusion Connect At , Remote
Proven working experience with Fortinet product line including FortiGate and FortiManager
Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience
Strong analytical thinking and problem-solving skills.
Strong teamwork and communication skills.
Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.
Ability to work and thrive in a fully remote workspace.
Customer Education Operations Manager
By iController At , Remote $56,000 - $79,000 a year
Experience in training delivery and readiness operations or demonstrated project management skills
Manage the daily operations of the learning infrastructure supporting users, learning programs, and reporting to internal and external stakeholders
Grow knowledge of the learning infrastructure to become the expert on functionality and programs
Proven ability in written, oral, and interpersonal skills: communicate effectively and concisely with stakeholders and leaders about our programs and objectives.
Experience working and thriving in a fast-paced, agile environment in the software (SaaS) space or in a similar industry
Bachelor's degree in Education, Business Administration, or relevant field preferred
Distribution Operations/Customer Compliance Manager
By Signify At , Bridgewater, 08807, Nj $130,000 - $217,000 a year
Full End2End supply chain knowledge, advanced process management and critical thinking skills, and experience with automation.
Process Management Certification and Lean Advanced/Black Belt certification a plus
Deep stakeholder and change management capabilities; persuasive, inspires commitment, and creates high performing teams.
You are responsible for logistics complaint management on behalf of markets and divisions towards service providers in warehouse, transport, and customs.
Extensive background in project management.
You are responsible for managing the division receiving performance from both Warehousing and Transport point of view, into DC’s/Factories.

Are you looking for an exciting opportunity to lead a team of customer operations professionals? We are looking for a Customer Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview:

A Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices.

Detailed Job Description:

The Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They will ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They will also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices. The Customer Operations Manager will also be responsible for monitoring customer service metrics, analyzing customer feedback, and identifying areas of improvement.

What is Customer Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Proficiency with customer service software and other related technologies

What is Customer Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies

What is Customer Operations Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and other related technologies
• Knowledge of customer service metrics and analytics
• Knowledge of customer service policies and procedures

What is Customer Operations Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies
• Experience with customer service metrics and analytics

What is Customer Operations Manager Job Responsibilities?

• Manage customer service teams and ensure customer service goals are met
• Develop customer service policies and procedures
• Monitor customer service metrics and analyze customer feedback
• Identify areas of improvement and develop strategies to improve customer service
• Train and mentor customer service staff
• Ensure customer service teams are following best practices