Customer Onboarding Specialist Level 1 Jobs in Texas

Maintain strong knowledge of MealSuite systems and offerings

Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete

If the below describes your knowledge, experience and character, then this role could be for you:

Clearly communicate account setup requirements and expectations with customers and other key stakeholders

Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations

Collaborate with Sales, Finance, Operations, and Engineering teams

Address tech support and other customer concerns via email, social media posts, and app store reviews

Collect and communicate user requests to help shape the future of MyFitnessPal

Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved

Provide feedback to peers and supervisors to promote a positive work culture

Collaborate with your team to ensure team goals are met daily

Live our core values in all you do:

Typically has 3-5 years of experience in project management, sales support, operations, or administration.

Strong interpersonal, oral, and written communication, project management and business acumen.

Strong organizational skills and ability to manage multiple implementations at one time

Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.

2-4 years of experience in project management or customer onboarding role

Create projects and kickoff production work using our project management software

Highly proficient with Customer Relationship Management, Content Management, and Project Management Systems

Onboard new customers and help existing customers get their SightMap projects off the ground quickly and seamlessly

Communicate effectively with customers to gather content and ensure it is usable

Influence internal and client decision-makers to clear project issues and roadblocks

Creative problem solving, bias to action, resourceful and strong organisation skills.

Participate in critical initiatives related to company goals, including empowering partners to leverage company tools and capabilities

Enable products for existing partners, communicate updates to internal and external stakeholders, track and provide data on key performance indicators.

Complete partner information collection, property configuration, and product enablement.

Onboard new connected partners and connected partner conversions

Load new merchandising campaigns in conjunction with commercial teams