Customer Loyalty Specialist Jobs

Enhance omni-channel shopper insights capabilities to strengthen our role as a category influencer and partner of choice with key retailers

Comfortable using self-service quantitative and qualitative research tools with strong experience across a range of custom shopper insights approaches

You have ~5 years related experience, preferably working on FMCG or packaged goods

Sense of humor -- we take our work seriously and ourselves un-seriously

Report to the Sr. Director of Insights

Provide direct support to our Retail, DTC, and Shopper Marketing teams

Work alongside product managers to define and enhance the digital loyalty experience and related omnichannel touchpoints.

Manage all aspects of customer loyalty and PLCC programs, including loyalty-based promotions, activations and special events, and escalated customer issues.

Retail industry with omni-channel marketing experience is highly preferred.

4+ years of direct experience with retail loyalty programs

4+ years of direct experience with private label credit programs

2+ years of experience with data analytics.

Wide Range of Employee Benefit Programs

Full-Time Careers at Gabe’s Offer:

Employee Discount and Assistance Program

To see the full job description, please click the link below:

Customer Loyalty - CRM Coordinator

• Excellent analytical, organizational, project management and time management skills

 Provide marketing guidance and best practice sharing to brand managers and marketing directors

 Manage the submission process for creative assets, ensuring timely and accurate delivery.

• Must be able to adapt to rapidly changing environment, manage multiple priorities, and meet deadlines

• Must be able to perform the essential duties and responsibilities as described above

• Minimum 3-5 years marketing or business experience, with majority of experience coming from supporting loyalty programs

Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

Take inbound customer cancellation calls and retain them as an Aura customer

Make daily outbound calls to existing Aura customers with failed subscription payments

Ensure a high level of customer satisfaction through proactive support and active listening

Address customer concerns and provide solutions

Experience with data systems and automation

Experience working within various marketing channels

Programming knowledge is a plus

Leadership experience is a plus

Measure performance against goals, provide KPI reportings

Measure financial impacts and perform financial analysis

Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention.

Drives a customer full lifecycle management approach to retention.

Performs other related duties and projects as business needs require at direction of management.

Maintains a working knowledge of Glidewell products and services offered.

Manages accounts for escalated and at-risk customers. Handles technical queries by problem solving with the customer and utilizing company resources.

Manages top accounts for assigned product line.

Develops formal analytical training curriculum for ICs and Managers within the department, strengthening the analytical skill set within Loyalty.

Bachelor's degree or 5 years of analytical experience. Master's degree in a quantitative field (Business, Finance, Economics, Mathematics, Engineering or related).

Designs and develops consistent data reporting capabilities across SkyMiles, Cobrand, Loyalty Servicing and Merchandising & Partnerships (MAPS).

Strategic thinking and creative problem-solving skills with ability to translate data into actionable insights.

Advanced expertise with SQL and working knowledge of analytical tools such as SAS, Hyperion, Tableau, and advanced Excel functionality.

Experience in an analytical role with the ability to extract large datasets and identify key insights to support business decisions.

Excellent communication, time management, and organizational skills, deadline-driven

Help build, maintain, and analyze e-commerce quizzes, surveys & digital experiences across the brand portfolio.

2-3 years experience in CRM, retention marketing, or loyalty marketing for direct-to-consumer business

Experience working cross-functionally with different teams across an organization

Work with personalization vendors & CRM team to help strategize, plan, and execute loyalty marketing across e-commerce sites.

Report on loyalty campaigns & initiatives, providing recommendations when necessary.

Offer opportunity suggestions to Operations Manager and CLT based on reporting details to help grow data integrity and functionality.

Liaise with other partner Teams, and be the subject matter expert, sharing knowledge with these teams on a regular basis.

Manage the collateral efforts, working with creative and printers to ensure the needs of CLT and our consumers are met regularly.

Minimum of 5 years of relevant experience required

Excellent written and verbal communication skills

Lead the reporting and collateral development, with the CLT Director, for the team to improve efficiency and effectiveness.