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Customer Lifecycle Specialist Jobs

Lifecycle Operations Specialist Jobs
By SoFi At San Francisco, CA, United States
Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)
2+ years of email marketing experience, with a working knowledge of leveraging raw HTML templates
Experience in Finance, FinTech, or other heavily regulated industries
Experience with marketing automation tools and/or ESPs (e.g. Braze, Iterable, Eloqua, etc). Braze experience is a huge plus!
Knowledge of relational databases, real-time event data, data structures and querying language (e.g. select, merge, join, group by, etc)
Experience working with real-time web and app event data
Lifecycle Marketing Specialist Jobs
By Zynga At , Remote $66,000 - $100,000 a year
Hands on experience with HTML, SQL, and Content Management Systems like Braze/Leanplum/Moengage
Strong communication, copywriting, organizational and project management skills
1+ years experience in CRM or Lifecycle Marketing roles (B2C only)
Must have experience in warming up new IPs and monitoring domain reputation
Medical, dental, vision, EAP, life insurance, and disability benefits (US)
Coordinate creation of briefs, copy, art, text/HTML templates, target segmentation, tests, etc.
Lifecycle Operations Specialist-Invest Jobs
By SoFi At Texas, United States
Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)
Previous Finance or FinTech experience is a strong plus
Experience with marketing automation tools and/or ESPs (e.g. Braze, Iterable, Hubspot, Pardot, Eloqua, etc.)
Experience proactively managing own workload and output
Knowledge of relational databases, real-time event data, data structures and querying language (e.g. select, merge, join, group by, etc)
Experience writing SQL statements for data extraction
Lifecycle Marketing Specialist (Remote, Us)
By Koala Health At , Remote
We are a remote-first company offering our employees the flexibility of working from home.
Manage day-to-day operations of cross-channel marketing campaigns, including email and SMS.
Collaborate closely with cross-functional teams to gather business requirements, keep partners informed, and provide updates on project performance.
Experience in marketing automation; including email and SMS marketing.
We know that not everyone will have all these skills on day one.
We offer a competitive salary and a chance to own a part of the company in the form of equity.
Lifecycle Specialist (Remote) Jobs
By GEOTAB At United States
1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Experience leveraging customer success tools (i.e., Salesforce) an asset.
Experience with reporting or business analysis.
Strong interpersonal relationship building skills.
Director, Customer Lifecycle Management
By Nextiva At Scottsdale, AZ, United States
Oversee the strategy, execution and email operations for Nextiva’s evolving customer lifecycle management program.
8+ years in customer lifecycle management, email marketing
Collaborate with teams across Marketing, Product, Engineering, and HR to optimize returns and manage internal and external email and communication scheduling.
Align with Communications teams deliver learnings and recommendations to improve the customer experiences, acting as our Voice of Customer (VoC).
Manage and develop a team of communications and automation professionals
Experience working in business to business SaaS industries, with a strong understanding of SMB behaviors
Director, Customer Lifecycle Management
By Nextiva At United States
Oversee the strategy, execution and email operations for Nextiva’s evolving customer lifecycle management program.
8+ years in customer lifecycle management, email marketing
Collaborate with teams across Marketing, Product, Engineering, and HR to optimize returns and manage internal and external email and communication scheduling.
Align with Communications teams deliver learnings and recommendations to improve the customer experiences, acting as our Voice of Customer (VoC).
Manage and develop a team of communications and automation professionals
Experience working in business to business SaaS industries, with a strong understanding of SMB behaviors
Sr. Manager, Customer Lifecycle Management
By CAVA At Washington DC-Baltimore Area, United States
Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
Sr. Manager, Customer Lifecycle Management
Ensure seamless communication deployment and channel optimization through the right capabilities and streamlined execution.
Earn the trust of Team Members and Managers by consistently embracing CAVA’s values
Strong analytical skills, with the ability to translate data into actionable insights
Experience developing campaign forecasts and ROI (return on investment) models
Digital Lifecycle Specialist Iii
By Compassion International At United States
May coach and provide expertise to other professionals and support staff in the Digital experience discipline.
Seven years’ relevant professional experience, particularly in digital lifecycle, marketing automation and/or digital journeys
Preferred: Certification in a communication automation platform (e.g. Marketing Cloud or similar)
Uphold and engage in Compassion’s core Cultural Behaviors.
Ensure the efficient and scalable use of the Marketing Cloud platform through the use of patterns and standards.
Work with various teams to continually improve the quality and quantity of data available to the Marketing Cloud user.
Customer Lifecycle Specialist Jobs
By The Concinnity Company At Nashville, TN, United States
Clinical trial/Pharma/Medical Device knowledge or experience desirable
Develop an extensive working knowledge of the Cloud Concinnity® platform to support sales and customer success teams
Manage Hubspot CRM to ensure data integrity and sales process flow
A bachelor's degree or associate's degree with equivalent experience
Ability to successfully manage complex, fast-moving and unexpected communications & challenges in order to deliver stellar results
1-2 years of CRM Experience required, Hubspot desired

Are you looking for a role that will allow you to use your customer service and relationship building skills to help customers succeed? We are looking for a Customer Lifecycle Specialist to join our team and help us create an exceptional customer experience. As a Customer Lifecycle Specialist, you will be responsible for managing customer relationships throughout their lifecycle, from onboarding to renewal. You will be the go-to person for customer inquiries, providing timely and accurate responses. If you are passionate about customer service and have a knack for building relationships, this could be the perfect job for you!

Overview:

A Customer Lifecycle Specialist is responsible for managing the customer journey from acquisition to retention. This includes developing strategies to acquire new customers, engaging existing customers, and creating loyalty programs to retain customers. They must have a deep understanding of customer behavior and be able to identify opportunities to improve customer experience. They must also be able to analyze customer data to identify trends and develop strategies to improve customer engagement.

How To Become an Customer Lifecycle Specialist:

To become a Customer Lifecycle Specialist, you should have a bachelor’s degree in marketing, business, or a related field. You should also have experience in customer service, sales, or marketing. Additionally, you should have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Customer Lifecycle Specialist Skills:

• Customer service
• Sales
• Marketing
• Analytical skills
• Problem-solving skills
• Communication skills
• Interpersonal skills
• Data analysis
• Strategic planning
• Project management

What is Customer Lifecycle Specialist Knowledge?

• Customer behavior
• Customer segmentation
• Customer journey mapping
• Customer engagement strategies
• Loyalty program development
• Customer data analysis
• Customer experience optimization
• Digital marketing
• Social media marketing

What is Customer Lifecycle Specialist Responsibilities?

• Develop customer acquisition strategies
• Engage existing customers
• Create loyalty programs
• Analyze customer data
• Identify customer trends
• Develop customer engagement strategies
• Optimize customer experience
• Monitor customer feedback
• Manage customer relationships

What is Customer Lifecycle Specialist Experience?

• Previous experience in customer service, sales, or marketing
• Experience in customer data analysis
• Experience in customer segmentation
• Experience in customer journey mapping
• Experience in loyalty program development
• Experience in digital marketing
• Experience in social media marketing

What is Customer Lifecycle Specialist Qualifications?

• Bachelor’s degree in marketing, business, or a related field
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment

Customer Lifecycle Specialist Educations:

• Bachelor’s degree in marketing, business, or a related field
• Professional certifications in customer service, sales, or marketing
• Courses in customer data analysis, customer segmentation, customer journey mapping, loyalty program development, digital marketing, and social media marketing
What tools help Customer Lifecycle Specialist work better?
• Customer Relationship Management (CRM) software
• Customer data analysis tools
• Customer segmentation tools
• Loyalty program development tools
• Digital marketing tools
• Social media marketing tools
Good tips to help Customer Lifecycle Specialist do more effectively?
• Develop a deep understanding of customer behavior
• Analyze customer data to identify trends
• Develop customer engagement strategies
• Monitor customer feedback
• Create loyalty programs to retain customers
• Optimize customer experience
• Utilize digital marketing and social media marketing tools
Common Customer Lifecycle Specialist interview questions?
• What experience do you have in customer service, sales, or marketing?
• How do you analyze customer data to identify trends?
• What strategies have you used to acquire new customers?
• How do you engage existing customers?
• How do you create loyalty programs to retain customers?
• What tools do you use to optimize customer experience?