Customer Implementation Partner Jobs

Owning the customer experience from the point of sales throughout their implementation process

Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation

Collaborating proactively with other departments involved in the implementation process by providing clear account setup requirements and deadlines

Educating customers on features, capabilities, and best practices to simplify adoption and align expectations.

Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion

Measuring and reporting upon the implementation experience

3 – 5+ Years of experience in relationship management that directly aligns with the specific responsibilities for this position.

Demonstrated strong relationship management skills; proven ability to develop collaborative approaches.

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).

Demonstrated skills in the areas of organization, negotiation, persuasion, presentation, and problem solving.

10 years' experience working in a partner organization in a program management / alliances / enablement role.

What backgrounds/skills can we be more experience working in SaaS companies in Alliances/ Partner Programs role is required.

Partner Programs experience with Reseller / Service Provider / Consulting & Implementation partner programs is required.

Some experience working in SaaS companies in Alliances/ Partner Programs role is required.

Experience in differentiation-oriented partner programs spanning sales & solution specializations is a huge plus.

Implementation Partner Program Manager (W2 only role)

0-2 years of experience in project management, strategy, and/or design thinking

Proven time management and organizational skills with projects across multiple clients and deadlines

Create new chat experiences and features within existing chat experiences, to serve the goals of GameOn’s customers

Strategically identify areas of opportunity within existing verticals to develop new, or enhance existing, experiences

Utilize customers’ assets and properties to cater a user experience that is both content relevant and visually appealing

Ability to envision solutions that bridge customer content and our conversational experience

3+ years of project management or software implementation experience

Identify and manage customer expectations, including communicating difficult/sensitive information to the customer, the project team, and management

Manage data conversion for projects with increasing complexity and additional source systems

Can work remotely or from one of our offices

Demonstrated communication, analytical and problem-solving skills to develop creative solutions

Experience or interest in data conversions

Become an expert in Hospitality PMS (Property Management Systems) knowledge, documentation and challenges

Experience with S3, Windows Remote Desktop, Linux, AWS Transfer Family (or SFTP Models) Functionality

Produce and manage client-facing and internal technical documentation.

Ensure IN-Gauge is configured for the customer as per requirements.

Bachelors degree in Computer Science or related field, or equivalent experience

4+ years of experience working as a Software Implementation Engineer/Specialist in a SaaS environment or similar role

5+ years of project management, customer service/success role, and/or technology analyst experience

Experience with project or job management and tracking

Oversee and manage the service delivery process and manage the pipeline of dark fiber orders from inception to completion.

Facilitate the smooth onboarding process for new customers, ensuring a positive and seamless experience.

Manage the fulfillment process and renewals of new and existing dark fiber contracts.

Bachelor’s Degree or equivalent work experience .

Manage a data migration with high attention to detail.

Consistently increase your knowledge of the software and the industry

Proven ability to manage multiple projects with tight deadlines.

Excellent written and verbal communication skills

Bachelor’s degree or associate degree with comparable experience

Data conversion or migration experience

Sustainability Driven Startup Hiring a Customer Support and Implementation Manager

Manage support tickets from initiation to completion, ensuring timely and effective resolution of customer issues.

Document customer interactions and resolutions in our internal systems to maintain accurate records and enable knowledge sharing.

Proven experience in a customer support role, managing support tickets from initiation to completion.

Collaborate with cross-functional teams including Engineering, Product, and Customer Success to escalate and resolve complex customer issues.

Proactively communicate updates and resolutions to customers, ensuring they are informed throughout the support process seamlessly.

Effectively manage project timelines and workflows and set accurate expectations both internally and externally

Implement Scheduling and Fixed Route products with partners and provide ongoing support

Analyze data outputs and share recommendations with the partner to lead them to success in reaching their goals

Collaborate and share partner guided feedback with the Product team to inform our Scheduling product roadmap

Lead trainings and other onsite events for partners to provide ongoing support; you can expect 20-30% travel

Be a thought partner to guide the development and execution of the Partner Enablement team’s overall strategy

Project Management experience in healthcare or benefits technology

Completed or working towards a project management certification

Create, maintain, own and execute a customer or partner implementation plan based on customer and product requirements

3+ years of customer facing experience and an ability to communicate the big picture to a broad audience

Skilled at using software and productivity tools

Experience working in a SaaS organization

A Bachelor’s degree is required, with a postgraduate qualification preferred

Knowledge of scripting language such as Javascript, Groovy or equivalent.

Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV).

Excellent interpersonal, oral/written communication and organizational skills

Proven ability to conduct polished webinars/web conferences.

Proven ability to multi-task and establish priorities