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Customer Experience Jobs in Dallas, Texas

Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Customer Experience Representative Jobs
By Vivid Seats At Coppell, TX, United States
Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Hybrid model, not fully remote. 3 days in office and 2 days at home.
Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
Director, Customer Experience - Travel Innovation
By American Airlines At Dallas, TX, United States
Bachelor’s Degree in relevant field or equivalent knowledge/experience
Develop capabilities of a large team through coaching, counseling, and providing growth opportunities
7 years of progressive experience in leadership roles, overseeing large workgroups with cross-functional teams
5 years of product model experience
Experience with airport operations technology and processes
Ability to make and influence decisions through outstanding interpersonal, collaboration, and negotiation skills
Global Workforce Manager, Customer Experience
By Crunchyroll At Dallas, TX, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Project Coordinator - Customer Experience
By AmpThink At Garland, TX, United States
Proactively provide detailed quotes and order management reports to key stakeholders.
Experience with Microsoft Office and specifically strong Microsoft Excel skills
Possess prior experience working as an account manager, project coordinator or inside sales representative
Manage your own time effectively and allocate it to the appropriate project
A detail oriented personality with strong problem-solving skills
Excellent communication and organizational skills
Senior Project Manager, Customer Experience
By American Airlines At Dallas, TX, United States
Responsible for increasing awareness and adoption of Customer Experience Products through stakeholder engagement, insight gathering, analysis and project management.
Coordinates and supports management and reporting of product initiatives; leveraging data insights, project management skills and various data/presentation tools
2 years Project Management experience
Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
This role is part of the Customer Experience Delivery Transformation team within the Customer Experience and Reservations Division.
Develops and shares product knowledge, through market insights, customer/user feedback, competitive analysis, industry and technology trends
Md, Customer Experience Operations Innovation
By American Airlines At Dallas, TX, United States
Bachelor’s Degree in relevant field or equivalent knowledge/experience
Responsible for implementing the Customer Experience technology strategy to support our contact centers and airport operations
Airport of the Future initiatives that will create a convenient, connected, and consistent experience across all airport touch points
Partners with leaders across our operation and commercial teams to lead the transformation of the customer and team member experience
10 years of progressive experience in leadership roles, overseeing large workgroups with cross-functional teams
Experience with airline workgroups preferred
Manager Customer Experience Performance & Analytics
By Southwest Airlines At , Dallas, 75235, Tx $124,550 - $138,400 a year
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Fully functioning, broad knowledge in:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
Potential for annual Profit-sharing contribution toward retirement - when
Pay amount does not guarantee employment for any particular period of time.
Vp Of Customer Experience
By Steer Health At Irving, TX, United States
3+ years of experience in customer success or account management and process improvement leadership with progressively increasing responsibilities
Experience helping others develop skills and expertise as evidenced by the career growth of direct reports
Employ skills for analyzing and improving processes as a resource for customers engaged in improving their operations
Be a resource for all in how to collect and analyze provider, patient and client experience data
Support the creation, launch, and administration of new features for customer experience data collection
Experience working with technologists on software or mobile/web application usability improvement
Director, Customer Experience Jobs
By ROKA At Austin, TX, United States
Strong organizational and project management abilities.
Proficiency in customer experience management tools and platforms, Gladly a plus
Develop, manage, and execute customer experience strategies to drive customer satisfaction, NPS, and intense affinity for ROKA
Audit, recommend, and implement tools/techniques/technologies to manage and measure customer experience
Demonstration of a high level of organization with very strong attention to detail, data management, and reporting insights
Map customer journeys across categories and products to develop priorities for customer-facing teams and digital experiences
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Experience Professional- Remote
By Lowe's At , , Tx
Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Senior Manager, Customer Experience
By DoorDash At Austin, TX, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Analyst Jobs
By Netspend At Austin, TX, United States
Perform other work-related tasks and/or projects assigned by management as needed.
2+ Years’ work experience in customer service or related field
Excellent oral, written, and interpersonal communication skills
Strong MS Office, Internet, and email skills
Working knowledge of Netspend systems
Consistently think outside the box and make sound judgment calls to resolve complaints.
National Customer Experience Manager
By RPC Company At Dallas-Fort Worth Metroplex, United States
5 years working in a Customer Service role, with 3 plus years of managerial experience
Customer Experience Manager – Hybrid opportunity - Irving, Texas
Develop and implement a roadmap of customer experience goals!
Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
Strong verbal and written communications skills.
Customer Experience Advocate Jobs
By Healthcare Highways At Dallas-Fort Worth Metroplex, United States
To fulfill this role, the Customer Experience Advocate will have experience in medical benefits, medical claims and employee eligibility
Two or more years of Healthcare experience in a health plan, provider network, insurance or employee benefit environment
Answer questions and handle problem resolution on benefit, provider or claim issues
Two or more years telephone customer service experience in a related field
Two or more years of medical billing experience (Preferred)
Strong PC skills - Word and Excel required
General Manager, Airport Customer Experience
By American Airlines At San Antonio, TX, United States
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
4 years in supervisory or management capacity
This job is a member of the Field Stations Team within the Customer Experience Division.
Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Manages scheduled, off-scheduled and charter flight operations and meets performance goals
Cx -Customer Experience Manager
By Redaptive, Inc At Denver Metropolitan Area, United States
5-8+ years of experience in B2B account management or customer success with a strong customer-first mindset.
Strategic relationship management and trust building.
Expected annual salary: 120k (subject to adjustment for relevant experience, skills, geo location)
Energy efficiency and/or energy analytics project development experience preferred but not required.
Excellent written and oral communication skills and strong presentation building and delivering.
Skilled at influential information sharing.
Manager, Customer Experience Jobs
By Rover.com At San Antonio, Texas Metropolitan Area, United States
Motivate, coach, and develop 8-10 professional individual contributors who support the customer experience at Rover, including vendor management of outsourcing partners.
Experience with Zendesk, Talkdesk, or similar customer management tools
Partners with workforce management to organize, prioritize and schedule work assignments to meet business needs.
Manage queues to agreed-upon service levels, and strive to raise the bar higher.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
3-5 years experience working in operations or customer experience

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and