Customer Experience Training Manager Jobs in New York

Design an intuitive content management system for tracking our SOPs and job aids, including the maintenance of our knowledge management tool

Be responsible for critical KPIs including: speed to productivity, knowledge management utilization, and classroom engagement

Integrate data and reporting into our training and content management programs, to make informed decisions and measure success

You have 2+ years experience working with Salesforce or other CRMs and managing knowledge bases

You have experience building agile training activities that reinforce learnings and accommodate various learning styles, and optimized for remote learning settings

You have experience equipping other trainers and sharing your knowledge (train the trainer)