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Customer Experience Strategy Analyst Jobs

Customer Experience Analyst Jobs
By First Insurance Company of Hawaii At Honolulu, HI, United States
4 year College degree or equivalent work experience in Customer Experience or Analyst role
Strong analytical, critical thinking, and problem-solving skills
Intermediate to advanced skills in Excel and PowerPoint
Maintain, run / refresh, and distribute various internal and external reports.
Basic proficiency in Microsoft Office Word, Excel, Outlook, and PowerPoint
Typical duties include but are not limited to:
Manager, Customer Strategy Jobs
By Bally Sports At New York, United States
Strong team focus with outstanding organizational and resource management skills, as well as an exceptional attention to detail.
Approximately 4-6 years of prior experience in a CRM related role
Strong analytical and problem-solving skills
Experience working with CRM and push notification systems.
Expand and optimize personalization and segmentation strategies across all email, push, and in app touchpoints to increase engagement, revenue, and efficiency.
Responsible for campaign set up, building segments, journeys, logic while working directly with external vendors on execution, deployment, and performance analysis.
Customer Experience Analyst Jobs
By Insight Global At California, United States
Desired Skills and Experience *
Location: Fully remote in CALIFORNIA
- 5+ years of experience in data analytics and survey analytics
- Experience working with survey data and feedback, Customer Experience and/or Voice of Customer metrics
- Experienced building dashboards in Tableau or similar BI tool
- Translating the customer experience survey (e.g. NPS, CSAT)
Customer Experience Analyst Jobs
By The Home Depot At Atlanta, GA, United States
10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components
Experience in the window coverings industry
Excellent Communications skills, both oral and written
Must demonstrate exemplary organizational skills
Minimum Years Of Work Experience
10% Function as a liaison between operations and support departments to ensure systems and reporting are functional and accurate
Sr Customer Experience Strategy Consultant
By Southwest Airlines At Dallas, TX, United States
Partner and work effectively with all levels of management to develop and implement Company plans
Skilled in understanding the relative costs and benefits of potential actions and choosing the most appropriate one
Expert level experience, expansive and far-reaching knowledge in:
Explore more Benefits you’ll love: swa.is/benefits
May perform other job duties as directed by Employee's Leaders
Skilled in identifying complex problems, reviewing related information to develop, evaluating options, and implementing solutions
Customer Experience Analyst Jobs
By Blue Cross and Blue Shield of Louisiana At Baton Rouge, LA, United States
Experience working with technical teams, such as product managers, enterprise architects and software developers preferred.
Experience with matrixed managed business stakeholders, work cross-functionally with roles outside of direct report authority preferred.
This role does not manage people
Four years of related experience can be used in lieu of a Bachelor’s degree.
2 years of experience working in a sales and marketing automation platform and CRM, preferably MS Dynamics and Marketo, preferred.
Experience in querying and building general workflows preferred.
Customer Strategy & Success Analyst
By Revenue Analytics, Inc. At Atlanta, GA, United States
1-2+ years of relevant customer-facing experience in technology, product management or consulting
Excellent written and verbal communications skills
Ability to proactively manage own tasks across multiple customers and guide team priorities
Bachelor’s degree with strong academic credentials
Intellectual curiosity and eagerness to apply rigorous analytics to business problems
Excels in a highly collaborative team environment with a diverse set of teams and perspectives
Director Of Customer Strategy & Experience
By Utah Jazz At , Salt Lake City, 84115, Ut
Gather feedback, such as surveys, from customers to learn more about their experiences, behavior and preferences
Expand the impact of strategic initiatives by identifying improvement opportunities to elevate customer experience across different lines of business
Build policies and procedures that create mechanisms for driving improvement on customer experience across the organization
Be a partner with the NBA customer experience team and a leader of information for CX within the industry
Manages conflict - Handles conflict situations effectively and fairly, with a minimum of disruption
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Business Analyst- Customer Experience
By PriceSenz At United States
3 years of business client management experience
Individual with CX experience would be preferred.
5 years Business analysis experience
5 years Project coordination experience
Strong communication skills - written, verbal, presentation
At least 2 years of Market analysis and research experience
Analyst, Customer Experience Jobs
By Mediacom Communications Corporation At , Chester, 10918, Ny $45,000 - $65,000 a year
· Process-oriented mindset, with solid organizational and project management skills.
· Document business requirements and project manage development efforts across self-care assets and agent tools.
· Education Enrichment up to $5,000 per year for qualified employees
· Track, prioritize, escalate, and manage issues to ensure prompt resolution of production issues impacting self-service channels.
· Relevant experience with using and developing self-service channels, website navigation, and user experience preferred.
· Cable Communications experience preferred
Digital Health Customer Experience Analyst
By Impact Advisors At Greater Chicago Area, United States
Prepare and present analysis and recommendations to senior management, highlighting key findings, trends, and opportunities for improvement.
User/Customer Experience background or education
Subject Matter Knowledge---Customer/User Experience, CRM, Digital Health IT Operations, Strategy or Transformation
Analyze healthcare data sets to identify trends, patterns, and opportunities for improving user experience
Create and maintain documentation of healthcare data and user experience insights and recommendations
Demonstrable project support experience, i.e, leading slide work, crafting deliverables, generating and managing meeting notes
Vp, Customer Experience Strategy & Customer Success Operations
By Anaplan At Miami, FL, United States
Management experience with a team of at least 50 team members, and demonstrated success as a leader of leaders
Lifecycle management ofprocesses and playbooks
Deploy management systems that leverage data and analytics to measure results for customer success across all field engagement.
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and critical metric management
Program, project management, and daily operations of important metrics by subordinate managers.
Create process to support field efficiency across the entire customer experience
Customer Experience Analyst Jobs
By theScore At Hoboken, NJ, United States
Participate in all Customer Experience reporting responsibilities for theScore Bet, Barstool Sportsbook, and Penn Entertainment Properties
Post-secondary education in business, economics, or communication
Previous experience in Customer Support with exposure to analysis and issue resolution and tracking
Competent analytical, investigative, problem solving, and planning skills
Ability to understand operational business processes, experience in activity tracking and reporting
Knowledge and proficiency with Zendesk Explore and Looker
Customer Experience Analyst Jobs
By Brooksource At Englewood, CO, United States
Lead VoE meetings for assigned journeys each reporting cycle to share findings with associated stakeholders in Product Management and Software Engineering.
Experience leveraging customer feedback data to drive business decisions and improvements for enhancing customer, employee, and product experiences
Experience creating and presenting data reports for Product and Software Engineering teams/stakeholders/executives
Passionate about the customer experience (CX)
Organizational skills to coordinate multiple tasks and project; must be detail-oriented
Must be able to use deep problem-solving skills to unpack issues/questions and develop relevant solutions
Customer Experience Quality Analyst
By PetPartners Pet Insurance At United States
• Interpersonal skills: Effective verbal and written communications and the ability to work/collaborate effectively with others.
• Bachelor’s degree in Business Administration or similar work experience
• 3+ year’s relevant experience
• Ability to gather and work with multiple datasets
• Will be able to mine data for trends or discrepancies and make recommendations based on conclusions
• Superior attention to detail is essential while reviewing large numbers of evaluations of contact center associates

Are you looking for an opportunity to use your analytical skills to help create an exceptional customer experience? We are looking for a Customer Experience Strategy Analyst to join our team and help us develop and implement strategies that will ensure our customers have the best possible experience. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. Detailed Job Description A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. They must be able to identify customer pain points and develop strategies to address them. They must also be able to develop customer feedback surveys and analyze the results. Additionally, they must be able to develop customer segmentation strategies and develop customer loyalty programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Ability to identify customer pain points and develop strategies to address them
• Knowledge of customer data analysis and reporting
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Knowledge of customer data analysis and reporting
Job Experience
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
Job Responsibilities
• Develop and implement strategies to improve customer experience and satisfaction
• Research customer needs and preferences
• Analyze customer data
• Develop customer feedback surveys and analyze the results
• Develop customer segmentation strategies
• Develop customer loyalty programs
• Identify customer pain points and develop strategies to address them
• Develop customer data analysis and reporting