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Customer Experience Specialists Jobs in Iowa

Staff Assistant, Customer Experience
By American Airlines At , Dallas, 75219
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Manages ordering office supplies, updating manuals
High School Diploma or GED equivalency or equivalent experience/training
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Experience Support Jobs
By Kindra At , Remote
2 + years of experience
Experience using Gorgias and Recharge is a plus
Answering incoming customer calls, emails texts, and chats regarding subscription orders, product problems, service questions and general client concerns
Updating customer information in the customer service databases during and after each call + taking necessary action for problem resolution
Providing verification of shipments or order status when requested by customers
Maintaining interaction with coworkers regarding account information and unusual processing needs

Are you passionate about creating amazing customer experiences? We are looking for Customer Experience Specialists to join our team and help us provide exceptional service to our customers. If you have a knack for problem-solving and a desire to make a difference, this could be the perfect job for you!

Overview Customer Experience Specialists are responsible for providing excellent customer service and support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be knowledgeable about the products and services offered by their company and be able to provide accurate information to customers. Detailed Job Description Customer Experience Specialists are responsible for providing excellent customer service and support to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to provide accurate information to customers. They must be knowledgeable about the products and services offered by their company and be able to answer customer questions and resolve customer inquiries, complaints, and issues. They must be able to handle customer inquiries in a timely and professional manner. They must also be able to identify customer needs and provide solutions to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to effectively handle customer inquiries and complaints
• Knowledge of the products and services offered by the company
• Ability to provide accurate information to customers
• Ability to identify customer needs and provide solutions
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the products and services offered by the company
• Knowledge of Microsoft Office Suite
Job Experience
• Previous customer service experience
• Experience in a fast-paced environment
Job Responsibilities
• Respond to customer inquiries, complaints, and issues in a timely and professional manner
• Provide accurate information to customers about the products and services offered by the company
• Identify customer needs and provide solutions to meet those needs
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management
• Assist in the development of customer service policies and procedures