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Customer Experience Specialist Jobs in Arkansas

Cx Education Specialist (Customer Experience Trainer) - Remote ($36800.00 - $46000.00 / Year)
By Talentify.io At United States
Experience with remote or online education
Inform CX managers of trainee progress and gaps in knowledge.
Work closely with management to determine training, growth, and quality initiatives based on audit findings.
Experience creating presentations and facilitating educational experiences
Customer Experience (CX) Education Specialist,
Engaging presentation skills and the ability to keep a room upbeat and lively even when the topics might not be.
Associate Customer Experience Specialist
By Calm At United States
1+ years of experience in customer support for a product or service that involves a software offering or platform
Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies
Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
Has exceptional written and verbal communication skills with a solutions-oriented approach
Is able to turn a negative customer experience into a positive through effort and consideration
Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues
Customer Experience Specialist - 2Nd Shift
By U.S. Bank At United States
Proven time management skills / ability to multitask
Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Minimum 18 months of customer service-related experience
Effective problem-solving and negotiation skills
Experience interacting positively with unsatisfied customers
Customer Experience Specialist I
By LoanCare At United States
Ability to provide consistent engagement in customer and brand experience
Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations
Two (2) years of Call Center or Customer Service experience preferred
Knowledge of customer service principles and practices
Problem-solving skills and problem analysis
Basic mortgage product knowledge preferred
Customer Experience Specialist Jobs
By ICL Group At United States
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
What skills and experience do I need to be successful in this role?
• Manage the order to invoice process for all assigned accounts.
• Practical experience with SAP and CRM systems such as SalesForce preferred.
• Excellent Microsoft Excel skills required
• Sound judgment and excellent problem-solving skills.
Customer Experience (Cx) Specialist
By TeamSnap At United States
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Provide collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Prior experience in a SaaS or technology start-up support environment
Customer Experience Specialist - $20/Hr - Virtual
By MetLife At United States
Build strong knowledge of services offered by continuously learning in order to assist in policy and claims details.
Complete various projects per management request.
Essential Business Experience and Technical Skills:
Manage inbound email, chat and phone inquiries from our customers, for the purpose of providing quality customer service.
2+ years of customer service experience
Requirement of working 1 weekend day, 2 times per month, on a rotating schedule.
Customer Experience Chat Specialist
By Whisker At United States
Experience with data entry and order entry
Strong computer skills including experience with Google Doc and Google Sheets or similar programs
Manages inbound chats and customer communication within the outlined KPI’s
Offers customers technical support with our mobile app including on-boarding, and connectivity concerns
Will perform additional responsibilities when required
3+ years of customer service experience
Customer Experience Accounts Specialist
By Whisker At United States
Experience with data entry and order entry
Identifies data entry errors in the RMA and notifies Leadership
3+ years of customer service experience
Excellent verbal, written, and interpersonal communication skills
French, German, Italian, and/or Spanish language skills are a huge plus!
Acts as the main point of contact for customers and agents requesting assistance with a refund, cancelation or return
Customer Experience Specialist & Beauty Advisor
By Gisou by Negin Mirsalehi At United States
Tracking customer experiences across online and offline channels.
Identifying customer needs and taking proactive steps to maintain positive experiences.
You have experience in retail sales (preferably in the beauty industry).
Responding and assisting to customer queries in a timely and effective manner, via email, live chat and reviews.
Assisting and educating clients as a beauty advisor.
Analysing & gathering customer feedback per product and new launches.
Lead Customer Experience (Cx) Specialist
By Cypress HCM At United States
Facilitates meetings with management to review and examine identified Innovation needs and desired outcomes stakeholdering appropriately throughout the organization
Support creation of business requirements to enable our customer experiences
Work with IT, ED&A, PS, Success, Training, Change Management, Advocacy WFM to help with things like:
Supporting creation and execution of the change management plan and strategy
Creating workflow documentation for new customer experiences
Writing test plans for validating quality and behavior of our new experiences

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Specialist to join our team and help us deliver exceptional service to our customers. If you have a knack for problem-solving and a commitment to providing outstanding customer service, this could be the perfect job for you!

What is Customer Experience Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment

What is Customer Experience Specialist Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices

What is Customer Experience Specialist Experience?

• Previous experience in customer service or a related field
• Experience in resolving customer complaints
• Experience in providing customer service in a fast-paced environment

What is Customer Experience Specialist Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Identify customer needs and suggest appropriate products and services
• Resolve customer complaints and ensure customer satisfaction
• Monitor customer service metrics and provide feedback