Customer Experience Operations Program Manager Jobs in Texas

Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.

Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.

Manage and prioritize a service product portfolio across different markets.

Directly manage high-impact projects/programs wherever needed.

Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.

BA/BS degree or equivalent practical experience.

Top notch communication, extremely organized, exemplary time management skills

Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience

Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience

Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences

At least 4 years of Customer Experience

Detailed oriented with high analytical skills

Top notch communication, extremely organized, exemplary time management skills

Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience

Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience

Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences

At least 4 years of Customer Experience

Detailed oriented with high analytical skills