Customer Experience Ecomm Rep Jobs

Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.

Conduct varies surveys related to health assessments and member satisfaction.

Accurately document pertinent details related to Member or Provider calls.

Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.

Demonstrated strong presentation skills with the ability to present and engage up to senior level management including Regional and Dealer operations.

Effectively communicate with Toyota Dealer Principals and General Managers regarding eCommerce goals, initiatives, and key performance indexes.

Knowledge and understanding of overall dealership operations.

Strong verbal and written communication skills.

Demonstrated planning and proven organizational skills.

Automotive dealership experience (i.e. retail and/or factory

REPORTS TO: CUSTOMER SUPPORT MANAGER

·Deliver transformational customer experiences across all channels (phone, email, text, chat, and social media)

·Full benefits including healthcare, PTO, 401k, and a seasonal clothing allowance

·This position will be full time, Monday-Friday, 8-5 PT, remote to start

·Compensation will be based on experience, with the ability to grow (range $40,000-$48,000)

Please include your responses to the following questions.

4 or more years of customer service experience

full-time Customer Service Rep - Experience Specialist

great benefits and competitive compensation

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - EXPERIENCE SPECIALIST

medical, dental, vision, a 401(k) plan, and profit-sharing

generous paid time off (PTO) which includes paid holidays, paid vacation, paid sick days, and personal days

Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Curiosity & Courage: Demonstrates curiosity and a growth mindset and exhibits resilience in the face of setbacks.

Regional Pay Zone (RPZ) (based on location)

Additional Compensation Includes Annual Or Quarterly Performance Incentives.

Strong communication and time management skills

Familiarity with color management in both production and post-production (including print).

Understanding of asset management practices, familiarity with DAMs

Lead all ecomm photoshoots shoots in partnership with Styling Manager, and Studio Team.

3+ years of production experience, preferably in an e-commerce setting

Degree in photography, film or relevant work experience

Accurately select the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service

Excellent guest service and communication skills

Package, transport, and load groceries and merchandise from the store to the guests’ vehicle

Gather baskets and pick up trash inside and outside the StreetSide area as needed

Maintain and stock bag areas

Provide Ultimate Service by answering product-related questions, locating products, and helping guests as needed.

Accurately select the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service

Excellent guest service and communication skills

Package, transport, and load groceries and merchandise from the store to the guests’ vehicle

Gather baskets and pick up trash inside and outside the StreetSide area as needed

Maintain and stock bag areas

Provide Ultimate Service by answering product-related questions, locating products, and helping guests as needed.

Exceptional strategic thinking and problem-solving skills, as well as product management knowledge.

Proven success in developing and implementing strategies that enhance driver experience, remove pain points, and improve the platform's product management.

Develop and implement a driver loyalty program that aligns with business objectives and enhances driver retention, engagement, and experience.

Provide thought leadership and influence the development of both long and short-term strategic planning for the driver experience and platform.

Pristine Communications skills while communicating, presenting, or writing across teams and with Executive leadership.

Excellent interpersonal skills and the ability to build strong relationships with stakeholders and cross-functional teams.

Responsible for call card processing, order acknowledgements and exception management to prevent order errors.

Remain in compliance with established performance metrics that support the optimal UNFI customer experience.

0-2 years customer service experience or other related business experience

Excellent communications skills, both verbal and written.

Assist customers with orders, claims and furnishes information on products.

Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.

Responsible for call card processing, order acknowledgements and exception management to prevent order errors.

Remain in compliance with established performance metrics that support the optimal UNFI customer experience.

0-2 years customer service experience or other related business experience

Excellent communications skills, both verbal and written.

Assist customers with orders, claims and furnishes information on products.

Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.

Experience with rolling out new initiatives and with change management.

Process payroll and support the Workforce Management team with schedule management.

Develop and manage an internal infrastructure with systems, programs, reporting, and business updates for a well-ordered operation and exceptional customer experience.

Work with People & Culture and Benefits to support team members.

Proven leader with the ability to motivate others to deliver exceptional customer experiences through support, coaching, and development.

Skilled at dealing with ambiguity and demonstrated flexibility in a changing work environment.

Demonstrated strong presentation skills with the ability to present and engage up to senior level management including Regional and Dealer operations.

Assess dealership CRM, Website, Fixed Operations, Social, and Lead Management systems to ensure the attainment of eCommerce goals and strategies.

Bachelor’s Degree (or higher) or equivalent professional working experience.

Knowledge and understanding of overall dealership operations.

Strong verbal and written communication skills.

Demonstrated planning and proven organizational skills.