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Customer Experience Center Representative Jobs in Oregon

Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Tigard, OR, United States
Take/upload photos and customer info to Service King's Centralized File Management team
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
take/upload photos and customer info to Service King's Centralized File Management team
6 months or greater of prior experience working in a fast-paced, customer-service environment
Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Customer Experience Representative / Office Administrator / Receptionist
By Crash Champions At Portland, OR, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience Representative Jobs
By GERBER At Portland, OR, United States
Assist business customers, sales representative, and internal employees with account management, website navigation, and shipping issues
Work daily with data maintenance and order management
This is a REMOTE role with occasional travel to our Portland office*
Learn and strives to gain new knowledge about product and service changes
Exceptional customer service and interpersonal phone etiquette skills
Provide exceptional customer service and problem solving by responding to all inbound calls, faxes, and email communications

Are you passionate about providing exceptional customer service? We are looking for a Customer Experience Center Representative to join our team and help create an outstanding customer experience!

A Customer Experience Center Representative is responsible for providing excellent customer service to customers over the phone, email, and other communication channels. They are responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner.

What is Customer Experience Center Representative Job Skills Required?

• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize tasks
• Strong problem-solving and analytical skills
• Proficiency in using customer service software and databases
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

What is Customer Experience Center Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and databases
• Ability to work in a fast-paced environment

What is Customer Experience Center Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service policies and procedures

What is Customer Experience Center Representative Job Experience?

• Previous customer service experience
• Experience in a call center or customer service environment

What is Customer Experience Center Representative Job Responsibilities?

• Respond to customer inquiries, complaints, and issues in a timely and professional manner
• Provide accurate and complete information to customers
• Troubleshoot customer issues and provide solutions
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved
• Maintain customer service records and reports
• Monitor customer service metrics and provide feedback to management