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Customer Experience Center Representative Jobs in Arizona

Customer Service Representative-Metro Center
By CNG Holdings, Inc. At Phoenix, AZ, United States
Minimum Education And Experience Required
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.

Are you passionate about providing exceptional customer service? We are looking for a Customer Experience Center Representative to join our team and help create an outstanding customer experience!

A Customer Experience Center Representative is responsible for providing excellent customer service to customers over the phone, email, and other communication channels. They are responsible for resolving customer inquiries, complaints, and issues in a timely and professional manner.

What is Customer Experience Center Representative Job Skills Required?

• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize tasks
• Strong problem-solving and analytical skills
• Proficiency in using customer service software and databases
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

What is Customer Experience Center Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and databases
• Ability to work in a fast-paced environment

What is Customer Experience Center Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service policies and procedures

What is Customer Experience Center Representative Job Experience?

• Previous customer service experience
• Experience in a call center or customer service environment

What is Customer Experience Center Representative Job Responsibilities?

• Respond to customer inquiries, complaints, and issues in a timely and professional manner
• Provide accurate and complete information to customers
• Troubleshoot customer issues and provide solutions
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved
• Maintain customer service records and reports
• Monitor customer service metrics and provide feedback to management