Customer Experience Associate Account Manager Jobs in North Carolina , Employment

Are you looking for an exciting opportunity to use your customer service and account management skills to make a real impact? We are looking for a Customer Experience Associate Account Manager to join our team and help us deliver an exceptional customer experience. You will be responsible for managing customer accounts, responding to inquiries, and resolving customer issues. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview The Customer Experience Associate Account Manager is responsible for providing exceptional customer service and support to customers. This role is responsible for managing customer accounts, resolving customer inquiries, and providing customer feedback to the company. The Customer Experience Associate Account Manager will also be responsible for developing and maintaining relationships with customers, as well as providing customer service training and support. Detailed Job Description The Customer Experience Associate Account Manager is responsible for providing exceptional customer service and support to customers. This role is responsible for managing customer accounts, resolving customer inquiries, and providing customer feedback to the company. The Customer Experience Associate Account Manager will also be responsible for developing and maintaining relationships with customers, as well as providing customer service training and support.

The Customer Experience Associate Account Manager will be responsible for:

• Managing customer accounts and resolving customer inquiries in a timely manner

• Developing and maintaining relationships with customers

• Providing customer feedback to the company

• Providing customer service training and support

• Developing and implementing customer service strategies

• Analyzing customer data and trends to identify areas of improvement

• Ensuring customer satisfaction and loyalty

• Assisting with customer service initiatives

Job Skills Required

• Excellent customer service and communication skills

• Ability to multi-task and prioritize tasks

• Strong problem-solving and analytical skills

• Knowledge of customer service principles and practices

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field

• At least two years of customer service experience

• Experience in customer relationship management

• Knowledge of customer service software and systems

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software and systems

• Knowledge of customer relationship management

Job Experience

• At least two years of customer service experience

• Experience in customer relationship management

• Experience in developing and implementing customer service strategies

Job Responsibilities

• Manage customer accounts and resolve customer inquiries in a timely manner

• Develop and maintain relationships with customers

• Provide customer feedback to the company

• Provide customer service training and support

• Develop and implement customer service strategies

• Analyze customer data and trends to identify areas of improvement

• Ensure customer satisfaction and loyalty

• Assist with customer service initiatives