Customer Exchange Program Manager Jobs

Program Manager (Voice of Customer)

Day to Day Responsibilities of this Position and Description of Project:

- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.

● Great verbal and written communication

● Qualtrics familiarity a plus

- Partner with Tools Access / eWatch to improve triage and referral processes.

Three to five years of experience in business development/sales, automotive program management, account management or customer success

Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams

Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings

Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition

Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.

Exceptional benefits: Medical, Dental, Vision, and more

3 years Program Manager experience in Video Content Delivery & Storage industry required.

PMP Certification required, CSM preferred.

Interfaces to CCUR leadership to influence future Services product direction based on customer feedback.

Strives to improve overall efficiency of operations and processes.

Prepares, clear, sound, accurate, and informative written project plans/reports/presentations, containing findings, conclusions, and recommendations.

Manage customer sampling requirements in development, as well as critical issues and escalations

10+ years of professional experience in semiconductor industry server architecture and design

Strong written/oral communication, analytical, consulting, and organizational skills, with a proven ability to follow through on multiple tasks and priorities

Superior interpersonal skills, including professionalism, cooperation, listening and consensus building

Bachelor’s degree or equivalent practical experience in Engineering (Computer or Electrical) or another relevant field required

Master’s degree, Ph.D., or equivalent experience preferred

Basic relationship management and business development abilities, analytical and problem-solving skills, sales skills, and credit and credit quality skills.

Analyze credit to determine the ability of customers and prospective customers to qualify for ensuing FX requirements.

Bachelor’s Degree in business, or finance preferred.

1-3 years of relevant international banking, foreign exchange trading, sales and advisory services or other equivalent experience.

Knowledge of foreign exchange policies, procedures, practices, and documentation.

Excellent written and verbal communication and presentation skills.

At least 5+ years of supply chain or operations management experience

Experience in forecasting and asset management Procurement experience

Bachelor's or Master's degree in Supply Chain Management, Accounting, Finance, Business or a related field

Leads analysis and reviews of customer maintenance operations and program requirements

At least 2+ years of direct customer interface experience

At least 2+ years of process improvement / development experience