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Vp Of Customer And Employee Experience Jobs

Vp, Employee Self-Service Experience
By Mastercard At , Purchase
Identify opportunities for automation by leveraging technology solutions to reduce administrative work and create a more positive employee experience.
Experience is establishing shared services or self-service strategy at a large organization.
Experience is setting up virtual agents to automate and elevate seamless user experience.
Outcome driven; with experience providing innovative analytical solutions that have lasting impact in multiple dimensions; strategic, operational, and financial.
End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation
Curate formalized content that is accurate, simple and easy-to-find, supported though virtual agents/bots to answer frequently asked questions.
Director Of Corporate Hr And Employee Experience
By Elmington At Nashville, TN, United States
Proven experience in employee engagement, office management, talent acquisition, and similar leadership roles.
Partner with Human Resources leadership to deliver incredible employment conceiving new initiatives to enhance the corporate employment experience.
Develop and execute innovative workplace experience strategies that foster a collaborative, inclusive, and inspiring environment for all employees.
Build collaborative partnerships with leaders and hiring managers across the family of companies to proactively understand hiring needs.
Create and implement a memorable and high-quality candidate experience throughout the acquisition journey.
Manage talent acquisition budget and determine best use of internal and external spend.
Vp Of Customer Experience
By Whisker At Auburn Hills, MI, United States
Strong analytical skills and business acumen, with demonstrated data-driven approach to business management
Will perform additional responsibilities when required
BA in applicable field and/or 10 years of experience
Demonstrated leadership in fast-paced and challenging environments where you’ve managed ambiguity and adapted yourself and the team as the business evolves
Experience providing support for technical consumer products
Results-oriented with experience setting and exceeding goals and scoring high on key customer experience metrics
Vp Of Customer Experience (Cx)
By eHire At Atlanta, GA, United States
Problem-Solving: Demonstrated ability to identify, analyze, and resolve complex customer issues, utilizing a data-driven and solution-oriented approach.
Results-Driven: Proven track record of meeting or exceeding customer satisfaction, retention, and revenue goals.
Adaptability: Ability to thrive in a fast-paced, rapidly evolving startup environment, adapting to changing priorities and effectively
Must live in Atlanta, GA (Hybrid role)
Sr Vp Of Hospitality And Guest Experience
By Brookfield Zoo At , Brookfield, 60513, Il
Bachelor's degree in Business, Management, or other relevant field.
10 years directly relevant senior-level leadership experience in hospitality, attraction entertainment, &/or major guest service business enterprise.
Experience with traditional & digital marketing operations.
Excellent verbal & written communication skills. Possess active listening skills, presentation skills, & very strong writing ability.
Experience within the Chicagoland region and a deep understanding of the associated marketplace is a plus.
Previous experience working at a zoo, theme park, or destination attraction a plus.
Vp Of Member Experience And Operations
By Ultrisium At New York, United States
Oversee the end-to-end membership journey, from initial inquiry to ongoing engagement, ensuring a seamless and personalized experience.
Implement effective membership retention strategies, including tailored perks, benefits, and events.
Proven experience in membership operations, preferably within a community (online counts), club, or hospitality environment.
Strong leadership skills with a track record of building and managing high-performing teams or potential to do so.
Exceptional communication and relationship-building abilities to engage and connect with members at all levels.
Passion for delivering exceptional member experiences and creating a thriving community.
Vp, Customer Experience Jobs
By Bloomingdale's At New York City Metropolitan Area, United States
Functional Proficiency: Knowledge of major responsibilities, accountabilities, and organization of the enterprise.
10+ years of relevant work experience (retail, luxury, client/customer experience, senior store leadership, strategy).
Powerful Storytelling: Outstanding written and verbal communication, storytelling and PowerPoint/presentation skills for diverse audiences.
Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint).
To view additional benefits information for this role, please visit https://bit.ly/3Sy3fOs
Bachelor's Degree from a 4-year college or university.
Vp- Experience Surveys And Insights
By Atrium Health At , Charlotte, 28203, Nc
Collaborate with other teams within the organization to ensure that experience data is integrated into decision-making processes.
Minimum of 5+ years’ experience in data, analytics, and insights required.
Previous experience in a data-based leadership role required.
Certification in Python or R required.
Advanced skills in Access and Excel required.
Previous experience in a healthcare organization, managing surveys or reporting, strongly preferred.
Vp, Customer Experience Jobs
By Macy's At New York, NY, United States

JOB OVERVIEW The Customer Experience team at Bloomingdale’s is responsible for designing the connected experience across all touchpoints – online, in-store and in-between – with the goal of building ...

Vp Of Customer Experience
By NPC Global At Carteret, NJ, United States
Actively manage and grow accounts in a pre-existing customer base
1-2 years of outside sales experience preferred
Excellent interpersonal, communication, and problem-solving skills
Work From Home Flexibility--regular in-office work/attendance is required 3x per week
To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers
facilitating ownership of customer experience excellence
Vp Of Sales And Customer Success
By The Folklore Group At United States
Collaborate with CEO to set and manage sales and customer success objectives, goals, and KPIs
Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals
Develop and manage sales playbook across all three sales departments (enterprise retail, SMB retail, brands)
Source and implement new software to manage workflow and sales process
Develop and manage customer success playbook for all three customers (enterprise retail, SMB retail, brands)
Collaborate with Product Manager to ensure Help Center is up to date with necessary information and accompanying media
Vp, Customer Experience (3438) - Manchester, Nh
By GBG Plc At Manchester, NH, United States
Oversee Solution Engineering, Implementation Engineering, Project Management, Professional Services, and Support.
Participate as an engaged, open, collaborative, and committed member of the senior management team; Contribute to and support initiatives and strategies.
Work closely with Customer Success to coordinate activities and tools required for efficient customer management.
Implement a formal training and certification program for IDV as well as Compliance.
Technical Background: Must possess experience in leading technical implementations, operations, professional services, and/or technical support.
We make the world a safer place
Vp Of Visual Experience
By Kendra Scott At Austin, Texas Metropolitan Area, United States
Initiate breakthrough ideas to amplify and simplify the customer experience.
Manage the VM team to ensure meaningful and accurate directives are delivered to stores before floor sets.
Manage the departmental budget, including installations, collateral production, travel, event visuals, and windows.
Bachelor's degree or equivalent experience.
15+ years of working in a Creative Presentation/Visual Merchandising/Store Design role - global experience a plus.
Strong communication skills with a proven ability to build cross-functional partnerships to make effective decisions collaboratively
Vp Of Customer Experience
By Steer Health At Irving, TX, United States
3+ years of experience in customer success or account management and process improvement leadership with progressively increasing responsibilities
Experience helping others develop skills and expertise as evidenced by the career growth of direct reports
Employ skills for analyzing and improving processes as a resource for customers engaged in improving their operations
Be a resource for all in how to collect and analyze provider, patient and client experience data
Support the creation, launch, and administration of new features for customer experience data collection
Experience working with technologists on software or mobile/web application usability improvement
Vp, Employee Experience - Fully Remote
By SMG - Service Management Group At United States
Success in both direct team management and virtual team formation and leadership management in a matrixed services function
Bachelor’s degree or equivalent experience required
Experience in Service, Retail or Restaurant industries
8+ years of relevant experience managing relationships with and presenting recommendations/solutions to C-level clients and managing and developing employees
Demonstrated experience driving business change either client-side or vendor-side.
Delivered EX consulting engagements from a knowledge base of employee engagement surveys, pulse surveys, exit and onboard surveys
Vp Of Customer And Employee Experience
By Nelson-Jameson Inc At , Marshfield, 54449, Wi
Excellent change management capabilities, including advocating, proactively anticipating, and orchestrating change
Experience: 10+ years of operational management experience required, with strategic and/or business development experience highly preferred
Identify areas where further automation could benefit customers/employees
Deep understanding of how to design effective reward systems and manage competing goals between employers and employees
Knowledge of all relevant employment laws
Education: Bachelor’s degree or equivalent